Autozone - Won't honor battery warranty
I purchased a Duralast battery from Auto Zone and started having problems with it very quickly.The first time I encountered a problem, I called AAA.
They tested the battery and told me it was bad. They offered to sell me a battery but told me that it didn't appear to be very old and suggested that I take it back to Auto Zone. I did and Auto Zone told me it was a good battery but they charged it. The battery worked for a while longer then I recently had another problem with it.
A mechanic tested it and AGAIN told me it was a bad battery. A friend jumped my car and I took it into Auto Zone and AGAIN they told me that it was a good battery but also said that it was still under warranty. Then my car wouldn't start AGAIN so I towed it to a automotive shop. They ALSO told me that it was a bad battery that wasn't holding a charge.
Before I brought the battery to Auto Zone, I called to talk to a manager because I didn't want to go through the hassle to AGAIN be told that my bad battery was SOMEHOW testing as good although several others tested it and found the contrary. I spoke to Braden, who told me that he couldn't find me in the system so they couldn't honor a battery warranty. I was EXTREMELY upset since it is Auto Zone's brand of battery and it seems highly unlikely to me that someone would have incorrectly entered my name, phone number and zip code. The manager referred me to the district manager, Jorge, who indicated that they wouldn't do anything to help me but offered me 20% off.
Given that Auto Zone repeatedly wouldn't replace their battery that wasn't keeping a charge and now coincidentally can't find me in the system, it is obvious to me that I have been bamboozled and that Auto Zone never had any intention of honoring their warranty. Auto Zone escaped their responsibility and I had to purchase a new battery.
It's evident that Auto Zone has found that it is cheaper to do business in a way where they dodge their responsibilities and push the cost onto their customers.
Monetary Loss: $104.