Hello to all of the people who are mad at auto-zone, i'am now part of this growing community of angry and ex-customers of Auto-zone. First of all i don't know why they do this, but i imagine its for business purposes and profit.
it was about a year ago, that we went to replace two Duralast gold battery's that went bad, and completely died out.
I like to keep a file cab-nit of all major purchases either for automotive or domestic items. So i went through my pile of receipts to find my proof of purchase. Since they had a three year replacement warranty. I went to auto-zone in good efforts of getting my battery's replaced since they didn't even last a year. i walked up to the desk and was assisted by a guy who goes by the name of John. i told him that the battery's were completely dead and did not meet my expectations, since they we're promised to last two years or more. and never have i had issues with a battery's ding out in less then year. i had to jump start my car for all most a week before i decided that they were officially dead. e told me he would look me up in the system, to verify that the battery's were still under warranty. and they were, i popped up on the system and everything checked outed just fine, but them he told me that unfortunately the battery could not be replaced due t inconvenience that auto-zone no longer made Duralast Gold, that the battery i was in search of, had been discontinued by the manufacture, he took me to the isle of battery's and gave me alternatives, but he said i would have to buy two whole new battery's because the warranty would not cover anything, because the battery's would not be duralast. i believed what he told me, because on the shelf i did not see any duralast battery's of any kind. i wonder how many other people they fooled, because they fooled me, in the end i bought two ACDelco battery's which to this day are doing pretty good, but i can only wait to see what the future holds from these two new battery's. I now live a few blocks away from a NAPA Auto center, so i did not visit auto-zone for almost a year. I recently had an emergency where one of the hoses for the cooling engine system began to leak, and the nearest auto store was an auto-zone, i stopped by to purchase a replacement for the hose, and some engine coolant, in hopes that i would't over heat the engine on my way home,(i was planning on sealing it with some duck tape at first) as i walked in to the store i walk up to the desk and ask them for the part that i need to replace, the guy who helped me out gave good customer service, and as i thought about the leak on my truck, i decided to top off the engine coolant at the same time. i went to the isle where the engine oils and engine coolants were, i got the best one for my truck. and on my way to the front deask i passed by the battery isle and to my surprise i bumped into this whole shelf of Duralast gold and Duralast platinum!!! it was like seeing something travel from the past and magically appear right before your eyes. i got pretty mad inside thinking that i was ripped off on my warranty and lied to. i fixed the leak and filled my coolant and went home mad. I went home and did my research on the battery's and never did the 27-DLG stop being manufactured. i felt really cheated out on my money. i take it as theft, as a way to rip ff customers of their money. but i don't think i can ever trust auto-zone ever again.
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue. The_Review_Guide is overall dissatisfied with Autozone and uploaded a picture. the best about autozone part replacement from Autozone was place is really friendly looking. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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