Hello to all of the people who are mad at auto-zone, i'am now part of this growing community of angry and ex-customers of Auto-zone. First of all i don't know why they do this, but i imagine its for business purposes and profit.
it was about a year ago, that we went to replace two Duralast gold battery's that went bad, and completely died out.
I like to keep a file cab-nit of all major purchases either for automotive or domestic items. So i went through my pile of receipts to find my proof of purchase. Since they had a three year replacement warranty. I went to auto-zone in good efforts of getting my battery's replaced since they didn't even last a year. i walked up to the desk and was assisted by a guy who goes by the name of John. i told him that the battery's were completely dead and did not meet my expectations, since they we're promised to last two years or more. and never have i had issues with a battery's ding out in less then year. i had to jump start my car for all most a week before i decided that they were officially dead. e told me he would look me up in the system, to verify that the battery's were still under warranty. and they were, i popped up on the system and everything checked outed just fine, but them he told me that unfortunately the battery could not be replaced due t inconvenience that auto-zone no longer made Duralast Gold, that the battery i was in search of, had been discontinued by the manufacture, he took me to the isle of battery's and gave me alternatives, but he said i would have to buy two whole new battery's because the warranty would not cover anything, because the battery's would not be duralast. i believed what he told me, because on the shelf i did not see any duralast battery's of any kind. i wonder how many other people they fooled, because they fooled me, in the end i bought two ACDelco battery's which to this day are doing pretty good, but i can only wait to see what the future holds from these two new battery's. I now live a few blocks away from a NAPA Auto center, so i did not visit auto-zone for almost a year. I recently had an emergency where one of the hoses for the cooling engine system began to leak, and the nearest auto store was an auto-zone, i stopped by to purchase a replacement for the hose, and some engine coolant, in hopes that i would't over heat the engine on my way home,(i was planning on sealing it with some duck tape at first) as i walked in to the store i walk up to the desk and ask them for the part that i need to replace, the guy who helped me out gave good customer service, and as i thought about the leak on my truck, i decided to top off the engine coolant at the same time. i went to the isle where the engine oils and engine coolants were, i got the best one for my truck. and on my way to the front deask i passed by the battery isle and to my surprise i bumped into this whole shelf of Duralast gold and Duralast platinum!!! it was like seeing something travel from the past and magically appear right before your eyes. i got pretty mad inside thinking that i was ripped off on my warranty and lied to. i fixed the leak and filled my coolant and went home mad. I went home and did my research on the battery's and never did the 27-DLG stop being manufactured. i felt really cheated out on my money. i take it as theft, as a way to rip ff customers of their money. but i don't think i can ever trust auto-zone ever again.
Product or Service Mentioned: Autozone Part Replacement.
Reason of review: Warranty issue.
Preferred solution: Let the company propose a solution.
AutoZone Pros: Place is really friendly looking, Clean store.