Hi ! A little about me.
I am a 67 years old retired tech. I worked for Penske Truck Leasing as a supervisor for Allison trans and Detroit diesel. I traveled many states teaching mechanics on latest updates. I worked as a mechanic since I was 16 yrs.
old. I owned my own business over 10 years and operated my garage on a military base with a civilian contract. You are a respected parts vendor. I had an experience with an Auto Zone associate that I feel you need to know about.
DO NOT TAKE MY WORD FOR IT , HOWEVER HAVE A REP STOP IN AT YOUR OLEAN N.Y. STORE THERE IS AN EMPLOYEE WITH A VERY BAD ATTITUDE. HE HAS A LONG BEARD AND INSULTED A YOUNG LADY LOOKING FOR HELP WITH A CHECK ENGINE LIGHT. SHE LEFT RECEIVING NO ASSISTANCE.
HE LOOKED AT ME AND SAID "WHAT'S YOUR PROBLEM?" I TOLD HIM I NEEDED REAR BRAKE LINING FOR A 1999 JEEP GRAND CHEEOKEE. HE ASKED IF I HAD THE OLD BRAKE LINES TO MATCH UP . I EXPLAINEDI NEED BRAKE LINING NOT BRAKE LINES .HE SAID " OH, YOU ARE OLD SCHOOL" AND THE REST OF THE COUNTER STAFF BEGAIN TO LAUGH. THEN HE SAID "NOW DO YOU KNOW WHAT YOU CAME IN FOR ?" OK, !!!!
I DONT THINK ANY FURTHER WORDS ARE NECESSARY. I LEFT WITHOUT MAKING A PURCHASE AND WENT RIGHT TO ADVANCE AUTO AND MADE MY PURCHASE. HEY GUYS AND GIRLS I AM FAR FROM PERFECT. BUT IF THIS EMPLOYEE WORKED FOR ME, WELL YOU KNOW WHAT THE OUTCOME WOULD BE .
I THINK YOU ARE A VERY PROFESSTIONAL CORP. LIKE I SAID DO NOT TAKE MY WORD FOR IT. JUST EXPERIENCE IT FOR YOURSELF.
THANKS FOR YOUR TIME AND UNDERSTANDING. ERIC
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.