Not resolved
1 comment

I want to tell you I have never been treated so bad in my life.I went to auto zone like I always do amd bought a radiator for a little under 200.00 dollers.

I put the part in and it had a leak. I went to the next auto zone to replace it. when I got there the manager of the store was the customer service rep i spoke to. Imiadiatly told us this was not her fault 3 times.

We explained the cercumstances as she was on a personal phone call the whole time. she then states to whom ever on the end of the line she does not need to deal with poeple like us. from that point on it got worse and words were exchanged. I asked to speak to the manager and she then told me she was the manager.

I then left. I want to make this complaint for only the reason that not only will I never go back to auto zone who I always depended on for all my auto parts but I will tell every one I know about the service I recieved. You see I am in customer service, I deal with customer (many upset customer) on the daily basis. I have never seen such bad service.

I am sorry that you and I will not do any more service because of one individual who left a bad impression. My name is melissa fritz and my phone number is 480-649-2642 under my husbands name of jeff fritz. the store is at extention and broadway in mesa az and the person i spoke to is name is trish, I believe it is patrisha stone but not sure if that is correct.

Again I am sorry about all of this but i wcant allow myself to be mistreated by any one the way she did.I do plan on calling the dist manager tomorrow and thank you for your time.

Melissa

Review about: Autozone Auto Part.

Monetary Loss: $200.

Had an Experience with Autozone?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#213530

Lady, you need to take your personal info off this site. People could use that stuff in the wrong way.

Go to autozone.com and fill out a customer survey. If you need help with your warranty and the store will not help. Ask for the phone # of the DM, (District Manager.) They are usually more than willing and able to help an upset customer.

You should take your personal info down.

You May Also Like

Autozone - Wiper blades dangerous Autozone "I bought a pair of your Duralast DL-18’s at our Bellevue WA Store after the Bosh wipers they sold us didn’t fit our 1994 Ford F250 at all and the..." Read more Interstate National Dealer Services - "VEHICLE ALERT NOTICE" - They try to force a payment over the phone Interstate National Dealer Services "This company sends a "VEHICLE ALERT NOTICE" in the mail, urging recent car buyers to call the number provided within 5 business days. They try to get you to make a..." Read more Blue Beacon - Not happy at all Blue Beacon "Stopped at the beacon at effingham il tonight.l literally got out before pulling in and asked them not to use acid on my truck or trailer.which had just been polished..." Read more Autozone - Brand new BAD part Autozone "I purchased a NEW water pump online for my Subaru and made an appointment at a local repair shop with a certified Subaru mechanic. The mechanic installed the Auto Zone..." Read more Vacation Travel Club - Freedom Getaways Vacation Travel Club "We just went to a 90 minute presentation last evening. It all sounded great, amazing, unbelievable. We did not sign up, although we were very enticed. It is $6895 for..." Read more Walmart Savings Catcher Hacked Walmart "I have been entering my receipts from Walmart on Savings Catcher App, now the app has been hacked and some lowlife has redeemed all of the rewards dollars that I..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more Pissed of jollibee ruin my surprise for my daughtrs birthday Jollibee "I ordered throuh online jolibee padala and pay via credit card it was confirmed by paypal that the payment has been recieved. I call my daughter that wait for the..." Read more