Not resolved

On August 3rd 2017 AutoZone Inwood Wva store#6416 sold me the wrong spark plugs which ruined my cylinder heads and cracked my #5 piston. After speaking with several AutoZone employees,manager,district manager, Corporate office in Memphis Tennessee several times I called the district manager Craig Lambert again after several times an He tells me on 9/7/2017 which is 34 days later that they are not going to cover my damages due to the reason they did not install the spark plugs.

When did AutoZone start installing spark plugs when they can not even sell the correct parts for the vehicle.

Poor service and management. Sending car to Ford Dealership then AutoZone can pay that bill instead of just replacing my parts like I asked

Product or Service Mentioned: Autozone Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Sep 07, 2017.
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Engine had no spark plugs in it when I purchased it. Told autozone year make model that engine was removed from and they gave me incorrect plugs causing all the damage!!!!!!!!!!


Well did you match the old ones with a new one before you put them in ? You know check the length , your piston was damaged by a plug that was to long . Now is it auto zones fault you failed to check them ?


Would not cover damages!!!!!!!

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