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On August 3rd 2017 AutoZone Inwood Wva store#6416 sold me the wrong spark plugs which ruined my cylinder heads and cracked my #5 piston.After speaking with several AutoZone employees,manager,district manager, Corporate office in Memphis Tennessee several times I called the district manager Craig Lambert again after several times an He tells me on 9/7/2017 which is 34 days later that they are not going to cover my damages due to the reason they did not install the spark plugs.

When did AutoZone start installing spark plugs when they can not even sell the correct parts for the vehicle.

Poor service and management.Sending car to Ford Dealership then AutoZone can pay that bill instead of just replacing my parts like I asked

Review about: Autozone Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

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Anonymous
#1390795

Well did you match the old ones with a new one before you put them in ? You know check the length , your piston was damaged by a plug that was to long . Now is it auto zones fault you failed to check them ?

Anonymous
#1377677

Would not cover damages!!!!!!!

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