I went to the Autozone off Bissonet and Fondren in Houston,Tx on June 24,2018. Freddie the store manager sold me the wrong spark plugs and told me to gap them at .045 instead of .035 , even wrote it on the box.
Freddie sold me the AC Delco Rapid fire Platinum spark plugs instead of the regular AC Delco spark plugs. The Rapid fire Platinum plugs don't interact with the older engines well at all and within a week of installing the new spark plugs they burned out and ended up damaging the motor. I have spoken with Freddie and Jimmy the district manager several times about this matter. I have spent a lot of money replacing the motor and other expenses due to the fact that if it weren't for being sold the wrong spark plugs the motor would never have been damaged.
It's been over two months and still getting the run-around about them taking responsibility for their manager's mistake and reimbursing all the money I'm out of pocket as a result. I just want to make others aware so they are not put through the stress, aggravation, inconvenience and unnecessary expenses that I've endured. I have even had a mechanic state that those spark plugs are made for the newer engines and that the manager should have known better than to sell the incorrect spark plugs.
Every since I filed a complaint with AutoZone's corporate office, I have been treated rudely, like a criminal and like I'm the one who did something wrong. I strongly recommend Autozone get their act together or they will be out of business because people are getting tired of the poor customer service