Update by user Apr 01, 2011
btw, the \"Labor Intensive\" battery changing task she didn\'t want her people to do, took them about 10 mins to finish!
Original review posted by user Apr 01, 2011
I went to Autozone yesterday after I had a $50 Jump from a towtruck company, so I can get a new battery. The guy helping me looked up my car on their computer then we went to my car so he can check it out.
He asked that I turn off my car so he can test the battery & I specifically told him that I'm reluctant to turn it off because I would need another jump. He said no problem, we can definitely do that, so I turned it off and he tested it. He left to pick up the battery from another store and another employee helped me out, tried to jump my car but ofcourse that didn't work. So we went inside and I can hear the manager, telling him that they shouldn't be helping me, as it was labor intensive & against policy.
They would sell me the battery but I would have to replace it myself! It didn't matter to her that I'm barely 5ft tall/100 lbs with absolutely no knowledge of cars late night & over an hour away from my house. It didn't matter that her employees never mentioned even after looking at their computer that they can't help me or its against their policy to change batteries as it is "labor intensive" and it didn't matter that her employees were the ones that told me to turn my car off in the first place. Her 2 employees eventually ignored her and helped me out after waiting on them for about 3 hours.
I left a voicemail for their district manager & their regional manager as their phone numbers were posted on their doors. Apparently Autozone wants 100% satisfaction on their customer service.. My husband called the store & argued with this manager over the phone and she eventually came outside to check on us & tried to be helpful. I have told my family, friends & co-workers about this store and hopefully they would not patronize this store.
If Autozone is saying they want customer satisfaction, I hope they teach their employees, especially their managers how to deal with their customers!!!!
Product or Service Mentioned: Autozone Manager.