I was told I had a reward. I tried to use it latter. Then I was told I did not have a reward. I bought something with cash and was then told again that I had a reward. I tried to redeem the reward and was told I needed my original rewards card so no one could use my reward. (They could just use my state issued id). Latter on I tried to use my new reward and was told I actually did not have one...I called the local district office in Memphis TN and Don asked me if I wanted him to read the 30 minute explanation of the rules. Don from Memphis TN also said that the points roll off. Hmm, how about full disclosure up front? Trying to redeem an AutoZone reward is like trying to win a giant prize at a carnival...its goes like this....awwweeeee soooo close! Want to try again?
Finally, while at an Auto Zone store a stressed employee pulled up my rewards summery on the computer. It said I redeemed $30 total....hmm I thought the rewards came in $20 increments! I hope the company is eventually investigated over this!
I suppose I will just go to Oriellys auto parts from now on since they price match Auto Scam. Without the bait and switch.
Monetary Loss: $20.