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Hire associates with a care factor | AutoZone review

1.6
Details
Went in to Auto Zone on 10121 Folsom Blvd, Rancho Cordova,Ca. Associate wasVERY RUDE. And when we told him we were going to file a complaint he told us "he didnt gove a *** Didnt know you hired just anyone . His name is Caesars, and it was Sunday, December 15,2019 @approx 6pm. I'm assist store mgr. And I would be fired for treating a customer like that!!! I'd like to be contacted to find out want actions you are going to take to improve your customer service.
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Review
#1733425 Review #1733425 is a subjective opinion of poster.
Product
Autozone Battery
Pros
  • Close to home
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • furious
  • Autozone Bad Service

Buy auto batteries elswhere | AutoZone review from Sussex, Wisconsin

2.3
Details
Just replace my second Autozone Duralast battery after 11 months and 15 days. It failed to hold a charge. The first battery leaked after 15 months. What a mess that was. It cost me $65 due to the proration schedule. I thought Johnson Controls made Duralast. Now I find out it was Exide. Exide is known for a 30% failure rate under the warrantee. Very poor batteries. Duralast shows the same failure rate as Exide. Very very bad. Next time I will buy Delco of East Penn.
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Review
#1703317 Review #1703317 is a subjective opinion of poster.

Bad disrespectful rude | AutoZone review from District 1, Louisiana

1.9
Details
This man Bahaa M.He was so disrespectful to me because I didn’t that he needed to know if I needed to pay or not and he is very rude and disrespectful and he shouldn’t be in a supervisor position. He is not setting a good example for the works it makes me not want to buy anything from that store no more.
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1 comment
Anonymous
#1772962

Huh??

Review
#1698428 Review #1698428 is a subjective opinion of poster.
Service
Autozone Manager
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution
2.2
Details
Purchased a battery back in Aug of 2018 down at the Grayson location, a durlast Gold. Well this year it died so i took it too tbe Winder GA location to have it charged and tested. Got it back Friday evening and told it was fine. Got it home put it in the vehicle and it...
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Review
#1685096 Review #1685096 is a subjective opinion of poster.
Service
Autozone Manager

Want answer phone | AutoZone review from Glasgow, Kentucky

1.8
Details
Called several times and phone just keeps ringing. When I do get hold of someone they always put me on hold. Its at least 25 to 30 mins long or longer till i finally just hang up. The auto zone in glasgow ky is the worst one that I have ever dealt with
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Review
#1684644 Review #1684644 is a subjective opinion of poster.
Service
Autozone Sales Representative
Pros
  • Clean store
Cons
  • Poor service
Reason of review
Poor customer service

AutoZone rebate $50 rebate card

2.3
Details
I bought (2) Duralast loaded struts $$$.$$, the employee who helped, told me there was a $50 rebate for the struts and gave me the information on how to summit rebate. I did so.... Received an e-mail saying it doesn't qualify. I am VERY disappointment with AutoZone.
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Review
#1545282 Review #1545282 is a subjective opinion of poster.
Service
Autozone Rebate
Cons
  • Rebates
Reason of review
REBATES
Loss
$50
Preferred solution
Some kind of gift/rebate card for autozone future purchase
1.7
Details
Me and my husband have been in our neighborhood Autozone on many occasions..... First was we needed to replace our cigarette lighter (in order to charge our phones) there were 4 to 5 employees standing around, and the one we talked to had to be high on...
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Review
#1544898 Review #1544898 is a subjective opinion of poster.
Service
Autozone Car Part Replacement
1.5
Details
The big red banner on the website: Need it fast? Free next day delivery!" What a joke. Ordered a flywheel on a Friday, said it would be delivered the next day by 12 noon. Here it is Sunday. I called customer service NUMEROUS times after noon Saturday and got no help....
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1 comment
Anonymous
#1606724

you should have realized it was the weekend and usps and many shipping companies are delayed on the weekend. next business day they should probably post and most places like banks aren't open on certain days.

and if you make a deposit on lets say--- sat. it won't post til monday night.

Review
#1369520 Review #1369520 is a subjective opinion of poster.
Cons
  • Whole process
  • Defective parts
  • Service
Reason of review
Poor customer service
Loss
$238
Preferred solution
Retrain your "customer service" and dump FedEx.
Tags
  • liar
  • Customer service lacking
1.8
Details
went to AutoZone store to have battery charge left with one charge and came back still the same charge which means that it was never put on the charger by AutoZone store associate very frustrated
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5 comments
Anonymous
#1606731

no not at all. if your battery is bad and you put it on the charger and it don't take a charge its because the battery is bad!

and this service is free and not something someone should complain about. if someone offers a free service to help and it was either your fault because you bring in an old battery or even if they forgot to put it on isn't something you should complain about but be thankful for because they provided something you couldn't for yourself.

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Review
#1363007 Review #1363007 is a subjective opinion of poster.

Contact AutoZone Customer Service

Website:
Mailing Address:
22942 Los Alisos Blvd
Mission Viejo, California 92692
United States
Phone:
(800) 288-6966
All AutoZone Contacts

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Worst customer service | AutoZone review from Indianapolis, Indiana

1.5
Details
Employees clearly didn’t want to be working. Installed the wrong battery in the car, knocked battery covers off and said oh well. The wrong battery sat in the car so that the bar that holds the hood up was sitting ON A BATTERY TERMINAL. They said it would probably be fine. All they were trying to do was get us out of there so they could go back to not working.
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Review
#1342087 Review #1342087 is a subjective opinion of poster.
Service
Autozone Car Battery Installation
Reason of review
Bad quality