AutoZone

Employee standing outside smoking a cigarette. I go inside; no one's in there.

I guess she's the only employee there, and she's outside smoking a cigarette. While I'm in there for 12 to 15 minutes, I started looking the part up on my phone and everything like that, but she still never came in. So I go to leave, and she's still out there smoking a cigarette. She says goodbye, and I said goodbye, thanks for the help.

Anyway, then I called the regional office, and they're not there either.

They say to leave a message, 'Beth somebody, this is a ridiculous way to run a company.' Here are a couple of pictures. Like I said, she didn't go back inside until after I left, and I was in the parking lot for a couple of minutes.

On 11/30/2025 around 9 a.m., Derek Donlevy, Store Manager of AutoZone in Surprise, AZ, did not want to honor the promotion of STP quarts and STP oil filter for $29.99. It is a sign right by the oil stating that. Over the phone, because he was not there, I was talking to him on a personal phone that one of the workers handed me when she didn't know what to do. I was in line, and she had just called him for another situation with a car battery starter lifetime warranty, and he assisted the clerk with the exchange. She stated to him this is not what she does; this retail stuff is confusing.

My belief is the store manager has untrained and inexperienced workers, and he was overwhelmed with the calls. Once my issue arose, which was right after the long wait time for the previous call and the phone instructions to get it done, he was frustrated and did not want to walk the clerk through the process again to correct a sale.

I asked him for a customer service number, and he stated he is not going to argue with me. I told him I am asking for all this information because I want to make sure I have everything correct. How does a store manager not present with inexperienced retail clerks not have a customer service number? Very rude, and he tried to overtalk me when I was stating what the promotion said. I went to store number 3389 after leaving, got the same items, and they honored the promotion.

This is unacceptable, and something should be done about Derek Donlevy's lack of customer service and his running of the shift. I should be granted a gift card for the $29.99 promotion that I can use at a later date for the delay and wait time on the line, and disrespect and misleading information that was not verified by the store manager because he just didn't want to do it.

I made an online order and it was never delivered. When I walked 4 miles to the store after calling AutoZone in Blountstown, they advised me to come to the store for a refund.

Well, when I got to the store after 2 hours, they said they couldn't find the transaction, therefore I'd have to call the 1-800 number for help. Even though I had just spoken to them on the phone in the store. In my email from AutoZone, it specifically says to bring this page in for a refund. Well, I didn't understand.

When I got back home, I called Mr.

Wyatt and after a week he stated that they couldn't do anything without a transaction number, which I called my bank about, and they said they didn't have any transaction numbers, only merchant date and amount. So I emailed again, and now they are saying I need to file a dispute with my bank for unauthorized charges when it was not an unauthorized transaction; they just stole my money.

I bought a crankshaft position sensor for a Sprinter van, and they charged me $82. The sensor doesn't work.

I went back three days later to return it and get my money back, but the manager at the time refused to give me a refund; he only wanted to give me another sensor. Two days earlier, I was present when he did the same thing to another Latino customer with a battery. This is the first time I've had a problem with this company. I have my phone number registered, but I don't plan to buy anything from them again, since we don't have the right to a refund for something that doesn't work.

That manager needs to be held accountable. He sent someone to check which car I was driving, and when I headed to another store, without speaking to them, the manager told me I couldn't return it. The store where the first problem occurred is the one on 57th Avenue here in Bradenton, Florida. I still have the sensor, and it doesn't work, but I'm not going back to that company or returning it.

Please take action so this doesn't happen again. Thank you.

Perris, CA. I spoke with the parts manager, Chris, I believe.

He took my information for my vehicle and produced parts. I entered my PIN wrong and said I'll try again. The PM said, 'Oh, just press enter,' and pressed it for me, making the transaction credit vs. ATM.

After two days of attempting to get the part installed, a friend informed me the part was not right. I looked up the part numbers, and sure enough, they were wrong. I returned to the store, and the PM helped me. I informed him of the incorrect parts and provided the correct part number.

He returned with the correct parts but informed me the parts were paid by credit, and I would have to buy them outright because he couldn't exchange them and I would have to wait for the money to be credited to my card. I did not have the money to pay again, and I asked him why this couldn't be overwritten since it was your mistake? The PM responded that he gave me what I asked for, and I must have given him the wrong details of my vehicle. Ridiculous!

I was forced to leave without the parts I needed, and I had to move my vehicle or be towed, yet I had zero brakes.

This situation was an emergency, and the store refused to work with me. The PM was smirking and shrugged his shoulders, stating I should have ordered the right part.

On 11/08/2025, I purchased several items at your 575 Utica Ave, Brooklyn, NY, but discovered one part was missing when I got home. I returned the next day with my receipt, but staff informed me that there was no manager on duty and could not resolve the issue.

They told me to return the next day when a manager was available. I thought AutoZone policy requires a manager or supervisor to be present during all business hours. I ended up returning the part and receiving a refund, but I have still not been reimbursed for the missing part itself. I went to another store and told the manager of that store about the issues, and I was told the person that entered the code for me to get my refund was the manager, so in essence, the woman lied to me while the manager stood there and didn't declare himself.

In addition, the store and parking lot are in very poor condition.

The parking lot is dirty, greasy, and slippery, and it's often crowded with cars that don't belong to customers, making it unsafe and difficult to park. The inside of the store is also unclean and poorly maintained.

Pulled up at Auto Zone location Lawrenceville-Suwanee, observed an employee conversing casually with another gentleman outdoors in front of the entrance for approximately 2-3 minutes as I sat in my car and gathered my car part, phone, purse, and reading eyeglasses. The gentleman left and went directly to his car, and the employee headed inside the store.

I and another customer followed him in. The employee immediately began to speak with someone on the phone while I stood directly in front of him. The other male customer that entered the store behind me was standing at a station 2 spaces down, closer to the entrance. In spite of seeing me enter the store directly behind the employee and my standing directly in front of him, he completely ignored me and went to stations away and asked that customer, a white male at least 30 years my junior, if he could help him.

The customer gestured to me and acknowledged that I was first. It was not until then that the employee approached me with an attitude. I presented my wheel cover and stated I wished to have a screw/lug replaced that was clearly missing. Without any thought, he stated he needed the one that was missing, and I stated it had been lost.

He then stated again with an attitude that he would need to have the size and number of threads, and without that, he couldn't do anything. I asked if he could tell by looking at the other cover plates on my car. With an attitude, he stated we don't work on cars here; we just sell parts. I never expected him to work on my vehicle but thought he would be able to do a visual.

Because the employee's voice and posture were so rude, and I was so taken aback by his attitude, I said to him, 'You have such an attitude, and you are rude.' He said to me, 'That's your opinion.' I then asked for his name, and he stated Xaviar. I said thank you; he said again with an attitude, 'Have a nice day.' I stood back in the store to observe how he handled the customer that had walked in with me. Xaviar's attitude was much softer. He and the customer went outside, and I left the store for my car.

I stood near my car and observed Xavier with what looked to be jumper cables and a meter as he conversed with friendliness with the customer. I am a Black 74-year-old woman, retired nurse officer with 30 years of service to my country, living in GA 6 months a year for the past 3 years, and I can say with certainty and conviction I have not encountered anyone that I have conducted business with anything but professional, kind, and friendly behavior.

Xaviar is at least 50 years my junior and a disappointment because of his lack of customer service that includes dissuasiveness, rudeness, and negative attitude.

Veronica Gavin

an attitude