AutoZone Reviews

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New Reviewer
I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays a float because of the employees that want to keep their jobs for a OK income. After 5 years I have only made a total...
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357 comments
#2005066

autozone DM’s and RM’s and HR suck big ones

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ID
#219539 Review #219539 is a subjective opinion of poster.
Location
Rockford, Illinois
Product
Autozone Auto Part

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Verified Reviewer
New Reviewer

Fired for no reason

I was with Autozone for 9 years working my *** off to store manager. One day out of the blue HR shows up starts questioning all my greay shirts he left me for last I still don't know what is going on. Well he pull me back and starts interviewing me well what he call an interview in was an interrogation on *** stuff then I was told to hand in my keys until there is a discion made that was 3 weeks ago. My store was told I quit that never came out of my mouth. Well after 9 years they can do that I wouldn't work for them there pay is crap and you get treated the same way.

User's recommendation: Don't work or shop there not a good place.

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ID
#2961711 Review #2961711 is a subjective opinion of poster.
Location
Price, Utah
Loss
$50000
Preferred solution
Severance package
I went into a AutoZone today to pick up a starter for my car.. The AutoZone by my house sent me to this one to get a new starter which this store had in stock. I went into the line where there was one person ahead of me . now there's a set of columns on each side with...
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ID
#2930081 Review #2930081 is a subjective opinion of poster.
Location
Marrero, Louisiana

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Verified Reviewer
New Reviewer

Resolved: Complaint

Update by user Sep 30, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Sep 30, 2021
The employee gave me an attitude and didnt help me with anything much and charge me double the money
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Resolved
ID
#2923413 Review #2923413 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$7
Preferred solution
Solve problems
New Reviewer

Pissed off

I purchased a product before 10am this morning, the delivery never came. 30th Allegheny store is where I paid for the product, delivery is from store where product was available, Aramingo Avenue phila. Just called my mechanic the part still has not arrived. The part is an 02 sensor for a 2002 Chevy Impala 3.4 liter engine. Purchased under Dave's auto commercial account. AutoZone store location 30th Alleghpy Ave phila pa 19130.

User's recommendation: Pick up your own ***.

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ID
#2922834 Review #2922834 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
An apology, receive the part for free with a full refund immediately.

Dishonest+bad service

I went to buy Peak Antifreeze Blue. The manager went to shelf and picked out a gallon. When I got home I found product was already opened. Autozone wasted a 45 min trip and tried to sell used product as new. They said it was an accident... putting opened product back on the shelf is not an accident... it's dishonest! No way I will ever go back.

User's recommendation: These people don't care about anything. Stay away.

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ID
#2915251 Review #2915251 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Refusing to return my money for a returned item

Returning an item cashier refusing to refund to me cash after using my debit card to buy the item problem is my purse was stolen with my cards I don't have that card nomore

User's recommendation: Shop at Orielleys better customer service.

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1 comment
#2065320

Not having your card.. That's your problem.

They'll refund and you can deal with the card issuer. Don't be stupid.

ID
#2886381 Review #2886381 is a subjective opinion of poster.
Location
Montclair, California
Pros
  • Close to home
Cons
  • Rude employees
Loss
$70
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
If i could give Fredericktown, MO AutoZone negative stars I would! Called in to check to see if they had brake rotors for our car, spoke with Brian Blann, the manager, and was told yes they have them in stock and he would put a hold on them til I got there. So I drive...
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1 comment
#2065259

You sound like a dumb hillbilly.

ID
#2886076 Review #2886076 is a subjective opinion of poster.
Service
Autozone Manager
Pros
  • Jeff miller
Cons
  • Costed money
  • Insulted
  • Lied to
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Car Stranded overnite, and towed

Sept 8 about 9pm, 07 750 i bmw car start overheating, stopped at Auto Zone to get Anti Freeze. bought 2 bottles 40.00. started filling coolant, i saw fluid draining underneath car. got flashlight, saw broken hose. radiator hose. Talked to clerk, for part, they didnt have. i said i cant drive car with no fluid. i have to leave overnite, they said put note in car. I put large note, got part next morning car towed by security. 315.00 tow cost. at tow yard, not them it was security called in. Auto Zone not them, its whoever security is. Security said, they couldnt help me. the sign says no overnight parking i get that, i was stranded, and they still towed. with raditor hose in window showing anyone

User's recommendation: under no circumstances leave stranded car overnight.

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ID
#2882648 Review #2882648 is a subjective opinion of poster.
Loss
$315
Preferred solution
Full refund

I want to return a battery lost my recibo

No one is willing to help, not only at the store but also at corporate office. I called and was given the run around, I give up.

User's recommendation: Don't shop at auto zone.

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ID
#2877464 Review #2877464 is a subjective opinion of poster.
Location
Portland, Oregon

Poor Customer Service

I ordered a part online from Autozone. I added in extra money to have the order expedited, however, the order never showed up. I called for a have the order cancelled because Autozone did not have a clue as to when my order would ever be shipped. I requested a refund and was told to wait for 3-5 business days also they stated if I didn't receive my refund on the 5th day I could contact them on the 6th day and have my refund escalated. But then, I was told to wait until the 7th day. When I requested clarification, they became rude and stopped communicating. Tomorrow will be the 5th day. I'm hoping they will refund my money in an expeditious manner and I will not deal with this company again! I wouldn't refer anyone to this business! They're crooks! I had to had to wait

User's recommendation: Do not patronize this business!

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ID
#2877134 Review #2877134 is a subjective opinion of poster.
Location
Kent, Washington

Having trouble logging in into my

Problems with my email not going through and recognizing it and I need to reset password not able to login
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ID
#2865814 Review #2865814 is a subjective opinion of poster.
Location
Glenwood Springs, Colorado

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Verified Reviewer
New Reviewer

They are not following the return policy

I $1,600 at AutoZone and went to return one item which was only $142 and I did not have my debit card with me but I did use my debit and I have my receipt in the merchandise unopened they refuse to give me my refund if they have to call district manager to give me a refund so I'm very pissed I want all my money back now I'm now at the main branch located in Sacramento on Florin Road requesting that all my money be put back onto my debit card that I use to make the original purchase this is too much for any consumer to have to go through to return anything they pay for it

User's recommendation: Go to O'Reilly's instead.

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ID
#2862590 Review #2862590 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Let the company propose a solution
New Reviewer

My accounts been locked

I need to feel out my i9 Im trying get in my account but it say Im locked out of it I need to get in there
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ID
#2854502 Review #2854502 is a subjective opinion of poster.
Location
Appleton, Wisconsin
New Reviewer

Maltreatment

Service with a smile walked in store attendance was busy watch me walk in I am not inclined to provide this in writing you people might not care as to how

User's recommendation: Do not shop this place that has issues.

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2 comments
#2061451

This complaint has me confused as I am unsure as to what the issue is.

#2061443

So the entitled bunch wants smiles now How about a big smirk

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ID
#2848102 Review #2848102 is a subjective opinion of poster.
Location
Stuttgart, Arkansas
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Poor service

Within the last 2 months Ive had to return part to AutoZone because they were the wrong parts. When Ive called to resolve the issue I was put on hold for a half hour at a time so other customers could be waited on. I feel that if I have already purchased I should be first to be delt with. This has been an on going practice of AutoZone for too long! I should have had the right parts to begin with. In my opinion you people are like dealing with a junkyard and too pricey. Thank you.

User's recommendation: Don’t go to AutoZone.

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ID
#2843352 Review #2843352 is a subjective opinion of poster.
Location
Dayton, Ohio
Cons
  • Everything especially custemer service
  • Wrong part
Loss
$80
Preferred solution
Price reduction

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