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Order a part and receive a 25.00 gift certificate and in the mist of everything I changed my email address before the gift certificate arrive. I called them to see if they could resend to my new email address I only received nastiness from a supervisor! He told me he...
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1.0
#1169650
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Order a part and receive a 25.00 gift certificate and in the mist of everything I changed my email address before the gift certificate arrive. I called them to see if they could resend to my new email address I only received nastiness from a supervisor! He told me he...
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1.0
#1169647
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Purchased a new battery January 2016 with 5 year warrantee. January 2018 the battery failed. Thought that it was a frozen fuel line problem since both a power pack jump and a car jumper cables attempt failed to start the car. Two tow's later, my mechanic found that the...
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Anonymous
mechanic

The warranty covers a replacement battery for a defective battery. Not your money back. That is a standard replacement guarantee at any parts store. SO what you are expec...

1.5
I didn't like
  • Defective parts and warranty
  • Being scam
#1168886
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Autozone - Ex grey shirt

Autozone
#1170760
On Jan 7 2018 I walked out of store 6243 on w San Carlos I San Jose CA do to a hostile work environment caused by a young new grey shirt. I'm 66 and was a manager before this youngster was even thought of. He has no respect and should not be in mgr position. I thought AZ was a good company to work for but found they are no better than O'Reilly's.
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Autozone - Won't get a dime from me again

Autozone
#1166833
1.2
Details
Lied about when my parts would arrive not once but twice just to make a sale. Then sold me a strut without the rubber garmet and refused to take the part back and fix the mistake made. I've only shopped threw them and never had a problem till now but three times in a four month period is not good.
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Staff
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Value for money
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Autozone - Upset with new rewards card.

Autozone
#1159317
I recently misplaced my rewards card. Requested and received a new one. Now I can't seem to trsnsfer my rewards from my previous card to my new card. I have $20 on the old card and would like to use them. Plz help with this issue so i can get to do some shopping and spending. Thanks!!!
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Autozone - Bad salesman

Autozone
#1157829
1.0
Details
Getting wrong part for what i purchase 3 out of 5 time alwayz need more knowlegable sale person working there
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
We bought a durable battery for our Honda CRV from an AutoZone store (366 Eastern Ave Malden, MA 02148). One day after the replacement, we happened to change oil and our dealer happened to have a regular check for our car. Based on the results, dealer told us need to...
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1.0
#1168450
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December 19th Dothan Alabama customer management Britt was very rude to customer he threatened customer to never come back to the store again and could have them boy from the store if he asks about Parts again which he had been sitting there nearly three hours waiting...
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3.0
#1166735
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Black man that was rude to me and another white woman. Having battery trouble. After pulling hood, he didn’t offer to open. I tried & couldnt, asked him if he knew how.. He opened, asked how he did it, said he just put his hand in there. Checked battery. Sold me some...
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Anonymous
Anonymous

I don't think color of a person's skin had anything to do with this. He was doing his job as he is paid to do it. Perhaps its the white person who thinks they are entitled t...

Anonymous
Anonymous

I don't blame the employee. They do not have mechanics that provide curbside service

#1162785
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Went to have battery tested. Big guy long blond curly hair wouldn't do it because it was cold outside. I have been a loyal customer for years! But no more!!
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Anonymous
Anonymous

Record lows, freezing temp and you are complaining that he would not check your battery!! I bet you would of stayed inside the store while it was done. I guess your poor m...

Anonymous
Pete Cull

I made this review and for sure did not give 3 stars! I gave 0 stars! This place will no longer get any if my money. Hello Advance Auto! I will be sure to pass it along to ...

3.5
Lawrenceburg, Tennessee
#1162130
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What a nightmare! Don't pay with a gift card if you have to return anything! I went in to purchase a water pump and serpentine belt today. I told Nate that it was a 99 Suburban 3/4 ton with a 454. He gave me the water pump and serpentine belt for a 1/2 ton Suburban...
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Anonymous
Anonymous

Being a female has nothing to do with it, so don't play the card. This happens all time in retail when it comes to gift cards. Usually the establishment has no way to revers...

2.3
I didn't like
  • Being unheard because im female
#1161628
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Manager said he would match oriley price on a power steering pump and give me my military discount as oriley was going to do. So I brought a power steering pump fm the at auto zone store #0889 and when I got the receipt no military discount was on it. The Manager said...
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Anonymous
Dave

My wife was a girl scout. Does that entitle her to get cookies at a discount?

Anonymous
Anonymous

But serving in the military was a VOLUNTARY choice you made. Why should you get a discount because you CHOSE to go do something VOLUTARILY. Most stores won't price match and...

3.9
I didn't like
  • Being lied to by mgr prior to sale
#1159999
Reply to reviews
Went to buy a battery for my Lincoln town car. The employee broke the bolt on my battery tie down. Told me it was going to break anyways because it was rusted. Didn’t offer to help fix what he broke and worst of all I had already purchased the battery so I wanted it...
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Anonymous
local mechanic

So you came in for a free installation because you did not want to pay a mechanic. You have rusted parts that were going to break, it broke and now you are blaming the stor...

1.0
#1159526
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