Most helpful review
New Reviewer

AutoZone *** employee tells all

I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays a float because of the employees that want to keep their jobs for a OK income. After 5 years I have only made a total...
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359 comments
#2130411

A friend applied to be a delivery driver, this was 2018. The pay was $8/hrly.

I was shocked.

He accepted a construction job 1 day later for $25/hrly. Eff you Autozone.

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ID
#219539 Review #219539 is a subjective opinion of poster.
Location
Rockford, Illinois
Product
Autozone Auto Part
New Reviewer

Double charge on my card

When I went into the store I was making a split payment on two different cards for a starter . I initially made the first payment of $110 on my first card and then the computer in the store froze and shut down resulting in no receipt but still $110 came out of my...
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ID
#4002078 Review #4002078 is a subjective opinion of poster.
Location
White Bear, Minnesota
Loss
$110
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Caliper problem

I had to purchase another caliper after buying one from you 5 months ago, due to it being defective. So I purchased it the first time, paid the mechanic, then 5 months later had to go and purchase another caliper, then had to pay the mechanic again, and I feel that should not have had to happen.
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ID
#3982383 Review #3982383 is a subjective opinion of poster.
Loss
$175
Preferred solution
Full refund
New Reviewer

Reimbursement

AutoZone - Reimbursement
Good morning I'm still waiting to get my money back ,but don't see my money on the account thank you
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ID
#3970794 Review #3970794 is a subjective opinion of poster.
Loss
$62
Preferred solution
Full refund

I was not happy with the manager of the store

I was not happy with the manager of the store. When I went to the store the manager told me that I was wasting her time and my time. I went there because I was having issues with the battery Of my car I bought it from AutoZone and I had a three-year warranty but besides the point for her to tell me Im wasting her time shes getting paid for me to waste the time she needs to go to an in-service on how to teach a customers

User's recommendation: And in-service on how to deal with customers.

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ID
#3968267 Review #3968267 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

Customer service terrible they don't care about customer satisfaction and when they do mistake they make you pay for they mistake even the manager of district even this manager rude to the custo

AutoZone - Customer service terrible they don't care about customer satisfaction and when they do mistake they make you pay for they mistake even the manager of district even this manager rude to the custo
Original review updated by user Sep 12, 2022
September 9th or this year I go owatonna AutoZone store and I asking somebody to do test battery and when I was outside with this guy the name Corey when he was doing the test right as soon as he started the test the door on my car got locked up and I can't even get in...
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2 comments
#2248740

Nothing they did caused your issue. It is like working on the trunk and something goes wrong with the engine. It is just a coincidence.

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ID
#3952499 Review #3952499 is a subjective opinion of poster.
Cons
  • Nothing bad place to do business
Loss
$50
Preferred solution
Full refund

So beautiful in owatonna from AutoZone is bad from every 10 costumer 5 or 6:are this satisfied

So beautiful in owatonna from AutoZone is bad from every 10 costumer 5 or 6:are this satisfied
Customer service is bad when they are making mistake they don't fix it the customer the reality pay the price for the mistake that these people make

User's recommendation: Better training for concern you know about the customer satisfaction.

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ID
#3952029 Review #3952029 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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Verified Reviewer
New Reviewer

Wrongfully fired

I was a hub driver at 4880 airway rd store #0754. I was having problems when delivering parts to store#0732. I was being made to carry car batteries and cases of oil and heavy totes without access to a cart. I complained to my manager Mary in the hub for at least 2...
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ID
#3942385 Review #3942385 is a subjective opinion of poster.
Location
Harrison, Ohio

A customer complaint about the service

Today Friday 9:of September of this year 2022 I go to the AutoZone right here in owatonna around 4:45 p.m. and I asking one of the people over there to do a battery test for my car a guy with the name Cody he do the test on my car and when he done with the test with my...
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ID
#3940783 Review #3940783 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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Verified Reviewer
New Reviewer

Refund

Was charged full price for a starter that had a warranty allready. Purchased 2 but the second one was under warranty so why was I charged? I have been a customer for years and never a problem. This was brought to my attention by a store employee as I was looking for an alternator. I want my money back for the starter that I should not have been charged for even though this was in 2021.

User's recommendation: I won't be shopping Auto Zone any more...this is unacceptable.

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ID
#3940668 Review #3940668 is a subjective opinion of poster.
Location
Savannah, Tennessee
Loss
$100
Preferred solution
Full refund

Quiero hacer una devolucion y no tengo la factual

Fue un pésimo servicio falto mucho conocimiento de lo que es servicio al cliente. Afortunadamente se resolvio. Pero fue de Mal gusto el trato .

User's recommendation: Antes habria que corregir en casa lo que haya que corregir.

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ID
#3937200 Review #3937200 is a subjective opinion of poster.
Location
Cupertino, California
New Reviewer

Racist staff

This is not from the store itself but from the staff that they have working im no going to say were one I made a order based on the help of a worker from the same and there was a problem and it was that the piece was not the correct one so far all good I understand...
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ID
#3936659 Review #3936659 is a subjective opinion of poster.
Location
Waco, Texas

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Verified Reviewer
New Reviewer

Injury

AutoZone - Injury
It was raining very heavy outside. I parked in the spot right in front of store. Store doors were both open. I walked in wiped my shoes on rug, stepped onto the hard tile and down I went onto my left knee. One young man was genuinely concerned and said that happened to...
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ID
#3929442 Review #3929442 is a subjective opinion of poster.
Location
Poughkeepsie, New York

Joe - Asst Manager Hazard KY

Joe went beyond the call of duty to take care of me as I was traveling with a cargo top on my car. He helped me find the toe rope and then helped me figure out how to use it. Thanks Joe! It made my trip safe from the cargo flipping upwards.
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ID
#3917367 Review #3917367 is a subjective opinion of poster.
Location
Greenwood Village, Colorado

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Verified Reviewer
New Reviewer

They wouldn’t give me my warranty on my battery, that is under my name and number, along with 3 other ppl under my phone at the store, that is not my fault that they have several ppl down under our #.

Original review updated by user Aug 27, 2022
Unsatisfactory visit, rude attendant and they have 3 other ppl down under our home phone number and they refused to give us our warranty on our battery that still had warranty on, I can prove I bout the battery with my or my husbands debit cards, they charged us full...
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ID
#3894453 Review #3894453 is a subjective opinion of poster.
Location
Newport, Tennessee
Loss
$300
Preferred solution
Full refund
New Reviewer

Approved refund of 194.19 never received after 20 days

Returned item was approved for a full refund and after numerous calls to corperate office and hours of my life wasted on hold i still have not received my refund after 20 days. Nobody knows anything. This place is a joke. And the interest on my money is building every day.

User's recommendation: Dont but anything from Autozone.

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ID
#3893550 Review #3893550 is a subjective opinion of poster.
Location
New Port Richey, Florida
Loss
$1000
Preferred solution
Full refund

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