Autozone - Rebuilt alternators are garbage

484 of 498 Autozone reviews

I have a 1998 dodge caravan.This will be my third rebuilt alternator that I'll have to put in.

The first I put in 2007, the second April 2010 and now the third June 2010.No problem with the life time warrenty,but this alternator is not easy to put in and take out.Where they rebuild them they need to chage everything out,not just doing what needs to be done.This is my last time I will change this out.I will demand my money back next time.This will be the last alternator I'll buy there.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Monetary loss:
Product or service
Review category
review #187401
Had an experience with Autozone? Submit review ›
Helpful? 15 Yes 15 51 No 51
Had the same issue 16 Yes 16
484 of 498 Autozone reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Nov 15 #1241274 Fort Worth, Texas, United States

Here's my advice (after reading reviews on rebuilt alternators). DON'T BUY A REBUILT ALTERNATOR PERIOD.
I tried Pep Boys...Number 4 was a good just a months time...FOUR REBUILT ALTERNATORS!
Ultima rebuilts have bad reviews
Duralast have bad reviews.
NEW ALTERNATORS seem however to get no bad reviews. Imagine that. I think I paid $20 more for a new one over a rebuilt. Now why would you want a rebuilt anything for just that difference. So if you buy rebuilt QUIT COMPLAINING!

0 0 Reply
Johnny Angel

Jul 30, 2014 #848576 Torrance, California, United States

I purchased a alternator and Duralast battery at AZ only to get stranded and drain my new battery. I had the new battery charged just to make it back to AZ to have them tell me the Voltage Regulator in the Alternator I just purchased wasn't working and draining my new Battery. So I missed another day of work, hopefully the next alternator they had to order is a better one. I was probably better off going to my Toyota dealer and saving the aggravation and probably saving more by not missing work.

3 0 Reply

Apr 24, 2015 #976443

Same problem with my 2005 Honda element. I did buy the Premium Alternator after first trying the rebuilt lower quality alternator.
Bench test the new alternator and green pass. put it in my Element and red light comes on??? Guys in the stre where great trying to figure out what the problem was...
I believe the manuf. Duralast is the problem>

0 0 Reply
Autozone Sucks

Jun 19, 2014 #829411

F**K Autozone! We bought a Lifetime Warranty Alternator and it has failed 4 times! 3 of those times in the last month. Now, even though we have a lifetime warranty on this piece of ***, they won't allow us to return it for a refund, so we can stop spending $40 every time we need to get a new one put it. I will never step foot in another Autozone.

2 0 Reply
unhappy consumer

Nov 30, 2013 #750506

I'm on my sixth alternator from Autozone. The Gold series. Unlike some other stories about installation pain this one is fairly easy to get to. (96 Suburban, 5.7L) I've had numerous quality issues with Autozone parts. I think their prices are lower because they stock the lowest bid equipment from suppliers. I am going to ask for my money back on the 7th unit. It already does not charge if I run anything other than the radio. The gentlemen's response of less diodes sounds about right to me. Rebuilt mechanical parts but keeping old electronics.

1 0 Reply
high schoolers know more than

Oct 25, 2013 #733412

i went thru 4 alternators on a 2000 ford contour 2.5 v6 in the span of 3 months this was not an easy job to do the store said it was my fault i was doing something wrong or something was wrong with my car.(to get the 7 alternators out the door of the store it took them testing 5 others most the time to get one that passed on the bench)i finally got my money back after the fourth one and went over the store managers head and put a reman motorcraft (ford oem brand for you that dont know) its now been on just a month shy of 3 years and just over 62k miles no as much as a hicup... after this i ordeal i stopped buying anything from them just bc they have poor knowledge and customer service skills reason enough for me with out even mentioning poor quality products.

0 0 Reply

Jul 13, 2013 #679733 Richardson, Texas, United States

I can tell you for a fact that after the second Duralast alternator failed within two years, I found the problem. Before removing the alternator this last time, I went and bought the replacement at Autozone with the intention of returning the expired alternator after replacing it. When I got home with the new remanufactured alternator I took it apart to find out why they were failing so frequently.

I discovered that while there should have been eight diodes,there were only six. It's a fact that an alternator cannot have too many diodes. You can externally bridge as many as you like and the life and reliability will be greatly improved. However you can have too few. The result of too few diodes is a shorter service life.


3 0 Reply

May 16, 2013 #651829 Gaylord, Michigan, United States

Skip any AC Delco alternators completely. I purchased a NEW (not reman) unit which failed after about three hours - the front pulley fell off derailing and ruining the belt. Delco won't replace the belt. Worse, the unit failed in the middle of nowhere, 190 miles from home. Delco will only pay the first $75 of the tow and reimburses, so if you don't have the money up front you hitchhike / abandon your car / die. I believe Delco would prefer the third option.
Purchase any other brand but Delco. Even the Chinese make a better product and care more about their customers.

0 0 Reply

Nov 15 #1241280 Fort Worth, Texas, United States

I was following you until you said "Chinese" . Give me a break...
Another thing....Anyone would check to be sure a pulley is tight before they installed it correct ? Never heard of your problem happening before...Sounds strange to me...It just doesn't sound like Delco's problem.
Anyway...I'd rather go with OEM than rebuilt anytime.
I just purchased a new Ultima Alternator because everyone else was 2 wks plus shipping time. Hoping for the best.

0 0 Reply

Dec 27, 2012 #586520 Cincinnati, Ohio, United States

Two months ago, I purchased a Duralast alternator and put it in my '03 Mazda6. It overcharged and completely fried my electrical system, resulting in a little over $4800 worth of damage. Autozone is refusing to pay for the repairs, stating that the manufacturer of the Duralast alternator requires a PAID invoice before they'll consider or process my claim. I have been w/o a car for two months now and have NO WAY to pay for $4800 charges in repair. BULL$!*#. I've filed a complaint with the BBB and will be suing if it doesn't get resolved. What's strange, is that I can't find ANYTHING that tells me who the manufacturer of the Duralast alternator is. Everything I find points back to Autozone. Does anyone have any idea of who the manufacturer might be? :cry :(

0 0 Reply

Oct 07, 2013 #726356

The current manufacturer is MPA.

0 0 Reply

Dec 08, 2012 #579792 Katy, Texas, United States

AZ is getting a bad rap - I bought a reman alternator from them - a coolant leak did my original one it. I dropped the alternator, took it to NAPA at the advice of MANY people who said they were more knowledgeable and had better parts than AZ - they tested the alternator and told me it was FINE, so I re-installed it so I could continue troubleshooting. This particular alternator (96 Infiniti I30) is a PITA to remove and install, mind you. After I'd excluded every other possibility I dropped the alternator AGAIN, and took it to AZ. They told me it had an "intermittent problem" and they FAILED IT. I replaced, and it lasted about 22 months. Needless to say I was a little irritated as it crapped out on me on a road trip - no bueno. Well, I upgraded to the Gold and they replaced it for free. When I dropped the replacement alternator I noticed it had an unusual amount of dirt/oil accumulated on one side of it, and then I remembered that my valve covers started leaking and I had them replaced about 4 months prior. The coolant leak killed my first one, and the oil leak killed the second one. Had I paid $800 + installation (yes, that's what they want for a non-reman alternator) for Infiniti to replace it I would have been SOL. I think some of these people who claim the AZ alternators are junk might have problems that CAUSE them to fail. That was my case... The guys at the AZ in Katy, TX are AWESOME. Super helpful, always polite, and they made the NAPA store in Katy look pretty bad,... Show more

0 0 Reply

Dec 06, 2012 #578887 Dallas, Texas, United States

Number one if i purchased anything from AUTOZONE and It did not work the first time.Their is no way i would purchase another of the same part.I have an 07 HHR.And autozone does not carry any part's for my vehicle.I mean they do not even carry windshield wiper's for my vehicle.This is probably a good thing.HUH!You probably need to shop elsewhere don't you think.Why?Would you shop autozone and Nothing work's properly.WTF

1 2 Reply

Nov 15 #1241283 Fort Worth, Texas, United States

I'm with you on AutoZone...I was tempted to give them another shot and then figured a way out of it today.
I will never forget trying to get them to honor a simple battery warranty. While standing there waiting in line I watched two other patrons out talked and scolded for trying to bring something back. I was not surprised when the manager did the same to me on my battery problem. I said then I would "NEVER" go back to an AutoZone. No reason to. There are other places to get parts and accessories. Never had a problem with OReillys that I can remember...Or most anywhere except for AutoZone and Pep Boys and Sears...Woops...Midas and Mr Brake....Oh well I'm over 60...been around a bit

0 0 Reply
autozone facebookand twitter

Sep 08, 2012 #539503

Photo of Louis paying me $154.08 and link to photos and audios posted at Autozone Facebook site. Alson posted to Twitter. :)

0 1 Reply
bill in albuquerque

Sep 07, 2012 #539124

Autozone paid my alternator replacement labor cos of $154.08 IN CASH. Google 'Autozone unlimited warranty alternator failure and labor cost recovery' and drop down to pro se fight to pick up link to mp3 audios of Autozone conversations.

0 0 Reply
AutoZone's Return Policy On Al

Jun 09, 2012 #493579

I have gone through two Alternators with Autozone in the past 90-days and each time I had to pay labor twice to my Mechanic to uninstall and install junk alternators. AutoZone sells junk!!! #period. I just want my money back to buy from a more reputable Auto parts store!

0 0 Reply
2011 Mitsubishi 5787 miles

Jun 01, 2012 #489643

Alternator from Autozone had a bent lip on pulley which when running apparently shreded large enough pieces off serpentine belt to go into timing cover, caused timing to jump damage uncertain until we can get a new timing belt mid next week. Then see if motor turns over of if internal damages large bucks for repairs.

1 0 Reply

Dec 08, 2012 #579796 Katy, Texas, United States

Did you not visually inspect it and/or see the bent lip on the pulley before installation? Perhaps whoever installed dropped it and bent the pulley... I can't imagine even the most incompetent parts inspectors from AZ or anywhere missing that...

1 0 Reply

Mar 11, 2012 #447021

I'm on my second AutoZone "new" alternator in the past 6 months. The first one left me dead on the side of the road when it quit charging, and after getting a jump, I smacked it with a hammer and it started charging again. The first one was made in Mexico, and the one I received in exchange today was made in China! I think it's all *** unless you by from NAPA....just sayin....I have never had a NAPA part fail me and leave me sitting on the side of the road.

0 0 Reply

1-20 of 40 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Autozone. However, many companies do monitor reviews on our site.

You were reading a complaint about Autozone.
Filing a new complaint about