Returned item to AutoZone/Phoenix/Southern (unopened) for one at same price, but different shape, each priced $3.49. Had my receipt, I paid CASH.
Then the FUN? began; name, phone, etc., etc. When I resisted, I was told it was store policy and the computer would not allow a return without the information. Well, MY POLICY IS NOT TO GIVE PERSONAL INFORMATION TO BUSINESSES WHO CANNOT TELL ME HOW THEY WILL PROTECT IT!
AND, if I had to give all this information in order to buy something with CASH, I would not be a customer! Common sense would help here; I had the receipt, I paid cash, the item cost $3.49, was UNOPENED and I only wanted to exchange for different shape, DUH! Red shirt yelled in my ear for a password? (I know there was not password in my ear, nor was the manager in my ear!) Then he asked if I wanted to do the exchange, i.e., if I did not give up personal information he, the all powerful, was not going to help me.
Apparently no understanding of customer satisfaction and his paycheck. Fortunately, other AutoZone stores in this area provide wonderful service; I will not return to the Phoenix/Southern store.
Product or Service Mentioned: Autozone Customer Care.
Reason of review: Poor customer service.