Draper, Utah. My engine light came on.
Took it to Autozone. They plugged in their code reader & got a "air filtration" message. Bought an air filter, installed it & went back to Autozone. I asked for the code reader to clear the engine light.
Some new, low knowledge girl told me they no longer clear codes. I asked to borrow it for a minute & she refused. Said I had to take it to the dealer. So, let me get this straight.
Autozone has equipment to tell you what needs to be fixed. They sell you the parts to fix it. Then, they tell you to take it to the dealer to clear the code? BS.
I drove 600 yards down the street to O'Reilly's. Cleared the code in 2 minutes. I used to spend about 2K a year at Autozone for our 4 vehicles.
Not anymore. I'm an O'Reilly's customer now.
Reason of review: Poor customer service.
AutoZone Pros: Prices.
AutoZone Cons: Service.