Pissed customer doesn't even begin to express the way I feel about this company right now. If anyone out there is thinking about purchasing a AutoZone steering box you might want to go somewhere else.
I rarely EVER get so upset and frustrated over auto parts especially, but I believe the quality of there parts have gotten to be very low quality. Case in point: I purchased a steering box for my 2001 Jeep after realizing my Jeep, (with 200,000 + miles) started having some wondering issues, right away you think steering box, I I went and purchased one then two the three then 4!!!! Yes, I had that MF'R on and off 8 *** times!!!!! Their junk *** rebuilt steering gearbox's ( that are suppose to be "fully reconditioned" were far from that.
The first one I R&R'd gushed fluid out of the rear, the other 3 had 4 or more inches of play in them etc. Come to find out the rebuilder (Who in the *** only know's who that is) must have basically, the way it seemed cleaned them off (bead blasted) or what ever they do to shine em up, painT them up and ship them out to their loyal customers (Me) being one of them since 2000. In all fairness AZ themselves did not rebuild them, but they do hire the companies that rebuild them, and probably at a super discounted price! I can see getting one defective gearbox, excepting it and moving on..but 4 in a row?
OMG!!! That's on and off 8 times! They also turned in my core in like 2 days and at first said basically (I don't know what to say, we can't get your core back) So on the 4th trip the district manager just happened to be in working that store that day, I told him all the BS I have been through and by the grace of lady luck or whom ever I got a full refund but it took almost a month of calls and up and down the chain of command to finally get it, but I still had NO core ($75) to give and I am out the core charge, which sucks and is totally unfair, not to mention the numerous trips to the store and the labor involved (R&R) removing and replacing that *** 8 times! Their gearboxes are not the only reconditioned parts I have had issues with, as I am sure lot's of other customers out there have experienced the same things.
Okay, I go to Advance Auto Parts and buy the same gearbox and in one amazing installation it worked like brand new! It cost about $11 more but so well worth it! I know it happens to all parts stores and I can understand that. Honestly I have made my last trip to AZ!
There are lots of different issues I went through in this purchase but I could be here or 2 hrs writing about them but I believe you understand my total frustration with them and get my point. Yet another unsatisfied customer, imagine that!
Product or Service Mentioned: Steering Box.
Reason of review: Bad quality.
Monetary Loss: $75.
Preferred solution: Let the company propose a solution.