This morning I had a very upsetting experience with David Munoz, manager at store 3387 on Ray road in Chandler AZ. I took my failed battery in and he was rude and condescending as he scolded me about the problem probably not being the battery but something in my car.
I commented that the alternator light wasnt on and he got even more rude, saying the alternator light is only for idiots. At that point I just shut up and he said to come back in an hour, he needed to charge the battery. I have never seen a less qualified person working with the public. He acted as though he was trying to provoke me into a confrontation with him, like a schoolyard bully.
I will never return to Autozone, not even for warranty replacement on the many parts I have purchased through the years. I was pleased to not see him when I returned. He was out to lunch, thank the Lord. I voiced my complaint to another employee when I returned and hour later and he apologized sincerely.
I would be very surprised if David Munoz doesnt run off even more customers today. There is an O'reiley store just across the street.
David lost Autozone a long time customer. And the problem was indeed the battery.