I called Autozone in Shawnee, OK, this morning to inquire about a "water-in-fuel sensor" for my 2005 GMC Duramax. I told the clerk that I was really hopeful that this was not a dealer item like I had been told at O'Reilly. He looked it up and told me it was in fact NOT a dealer item and that, although it wasn't in stock if I would come in and pay for it, he could have it there same day. He quoted me a price of $84 and some-odd cents. I made some comment about that being an awful lot for a piece of plastic and he said, "It would be a lot more from a dealer, though."
I called one of your competitors to see if they had the part in stock, and they, too (like O'Reilly) told me this was a dealer item. I told him, "Autozone said they could get it and that it wasn't a dealer item." He told me, "They lied to you. They will buy it from the dealer and mark it up. You call the dealer and if they are higher than Autozone, call me back and I'll beat the price."
Well, I called the dealer. They have the part in stock, which by the way, IS a dealer item, and it retails for $35.09.
So, I guess it stands to reason that Autozone could get me the part in one day-- the dealership is about 2 miles from their store. The dealer told me that it's a standard practice with this store. It's a ripoff is what it is.
First of all, I understand free enterprise and making a profit-- I don't have a problem with that. But, the employee flat out LIED to me and I do think a nearly 60% markup is ridiculous. Secondly, I don't appreciate being called, "Darlin" by some *** I've never even met. Thirdly, and mostly, I can't stand being told a bald-faced lie. Is this what they consider good customer service? After this experience I will never step foot into another Autozone. I will also make sure that every person I can reach will know about my experience and make strong recommendation that they don't shop there, either. I am also considering making a formal complaint with the better business bureau. This type of practice is unethical and it's very demeaning that Autozone employees are obviously instructed to assume that the consumers that walk into their stores are too *** to check around and catch their lies.
I'm done. I will walk to work every day before Autozone will ever get another penny of my money.