I have been shopping the autozone 0487 on battleground ave in greensboro nc for all of my vehicles maintanence needs since I moved to nc 6 yrs ago. Up until today they have been fabulous!!
Great customer service, helpful and knowledgeable associates, the works. So helpful, I have referred a number of people to autozone as well. Today, I went in to purchase and have a headlight replaced. This is not the 1st time I have been to this location for the same service, so when I approached Brian, the sales associate behind the front desk, I was a little taken back when he told me he might not be able to install my headlight but he would look it up.
I assured him he could because I have had it done there in the past. So after we found the bulb that my car needed we went out to my car to get the job done. Turned on my car and the lights so he could see which one to replace then I told him my hood can be a little finicky sometimes to open u just have to "hit it" right. So after he proceeds to do whatever he was doing with my hood for about 30 seconds he simply pushes it shut and says "well I can't put it in for u but I can get u checked out inside." Huh?
So I say "oh, it will open u just have to get the right motion." Then he says, wait for it..."I dont have the time for this." Wow. Sounds to me that he just didnt want to do it. I let him know he could keep the bulb and I would go somewhere else. He just walks inside without a care in the world.
To say the least the customer service I received today was appalling and a complete shock compared to the customer service I have received here in the past. Needless to say I will NEVER turn to autozone AGAIN for any of my cars maintanence needs.
So thank you Brian, the sales clerk, you are solely responsible for your store losing a customer for life! You should feel proud!!
Product or Service Mentioned: Autozone Customer Care.