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Autozone

6300 Brooklyn Blvd, Brooklyn Center, MN 55429

Had a free weekend which is rare. Decided to work on car during the weekend. Bought spark plugs, oil, oil filter, air filter, and ordered an exhaust screw with spring that connects the exhaust manifold to the downpipe to catalytic converter. This was all done Thursday afternoon. Autozone employee ringing me up promises part will arrive Saturday at noon.

Its Saturday, im done taking car apart, go to pick up part around 1:30pm. Noone knows where the part is. I patiently wait until next day. I call them this time, lesson learned. Nope part still not in. I decide to go refund everything I buy.

Autozone employee states he cannot refund money because the part is not there. I asked him how a store cannot do something this simple.... he tells me it is impossible to to. I asked for a manager. The manager gives me the same answer. I then asked him when the part is expected to arrive.

The manager flat out lies to me the part might arrive later after 3 pm, then tells me it will arrive Monday. Extremely unhappy with their deception and poor customer service, I requested the managers boss. The manager made a call, came back and magically refunded my purchases. The funny thing is, the manager had a regular employee do the refund.

Autozone cannot be trusted and basically wasted my whole weekend. They gladly take your money but will not put any effort in resolving issues.

Went to different car parts store, bought everything on the spot. Got home and finished fixing car Sunday evening. Everyone i know, everyone i meet in the future, will never go to Autozone ever again.

Reason of review: Order processing issue.

Location: 6300 Brooklyn Blvd, Brooklyn Center, MN 55429, USA

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