PLEASE PASS THIS ON:
On 1/5/13 my Grampa's car battery died. He went to AUTOZONE store # 2481, they are located at 27292 Baseline Avenue, Highland CA. My grandfather trusted the employee (just as many of us do) when they type in the car information and get the replacement parts needed. Needless to say it was the wrong battery. My grandfather went home, connected the battery and the car did not start, he then called AAA and the driver after trying to start the car realized it was the wrong battery. Being the good guy that he was he drove my gramps back to autozone & they explained what happened. Autozone refused any responsibility but still were willing to give my grandfather a refund. Upon returning home it was determined the car would now have to be taken to a mechanic for repairs.
Lexus charged my grandfather $514 for repairs. My grandfather then went to Autozone to tell them what had taken place. Initially the staff would take no responsibility for their part in this, even though their staff pulled the battery directly from the shelf & loaded it into the car - THEY chose the wrong battery. My grandfather dealt with "Andy" the store manager who said he had contacted the district manager & requested my grandfather provide receipts to him in order to turn them over to Frank the district manager, which when my grandfather asked for Franks phone number he was told "he didn't have a phone number."Then my grandfather was told Frank had been given the information& would be calling him. Finally when Frank did call he let my grandfather know he had not talked to Andy, had no receipts and that HE MIGHT be able to get my grandfather HALF of the money he had to pay for repairs.
SHAME ON AUTOZONE! My grandparents are 82 years old, they have one vehicle, and not in the best of health. They paid money out of pocket that they were not responsible for, and were without the use of a vehicle for days, and now they are giving my grandfather the runaround.
I am posting this every place possible, and asking others to pass it on so that this does not happen to anyone else. I also suggest that autozone consider sending their employees to spend an afternoon with my grandfather so they might see what honesty &integrity look like.
Product or Service Mentioned: Autozone Part Replacement.
Monetary Loss: $514.