I attempted to help a friend exchange their under warranty duralast battery at Auto zone on woodman (45431). I spoke with the manager and explained my situation, and since the manager couldn't find a record of purchase under my friends phone number, the manager told me they can't honor the warranty.
I honestly felt that since it was Saturday and they were busy, they just wanted me to leave. I don't understand why they would refuse to honor their warranty on their product. I can't be the only person whose records couldn't be pulled up. I grew up only shopping at autozone, because they offered the best warranty on their parts.
Apparently things have changed.
Product or Service Mentioned: Duralast Battery.
Reason of review: Warranty issue.