Contact AutoZone Customer Service
AutoZone Phone Numbers and Emails
Toll-Free Number:
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(800) 288-6966
Customer Service:
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(866) 853-6459AutoZone Commercial
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(800) 741-9179Rewards Members Program
Headquarters:
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(901) 495-6500
AutoZone Emails:
How to Contact Autozone Customer Service?
Most Popular Number:
| Total calls: 3 425 | Issues resolved: 81 | Last call: May 21, 2025 |
AutoZone Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AutoZone Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AutoZone is 8002886966. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as AutoZone may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AutoZone Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AutoZone is 8002886966. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as AutoZone may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call AutoZone mainly because of product/ service, request for information and staff.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact AutoZone is duralast.parts@autozone.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
AutoZone Website:
AutoZone Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (CT):
Monday - Friday: 7:00am - 10:00pm
Saturday: 7:00am - 9:00pm
Sunday: 8:00am - 8:00pm
Mailing Address:
P.O. Box 2198
Memphis, TN 38103
AutoZone Customer Service Reviews
The customer service lady that helped me was amazing but never heard from district manager like I was supposed to so my overall experience is a zero apparently the company does not care about customers anymore just their bottom line
The manager was condescending and unhelpful. I purchased a battery and before I got to my vehicle it leaked fluid down my leg .
He then made a comment about that's what I get for buying a cheap battery. It was the one he recommend.
I should sue for chemical burns. He was a over the top *** .
I bought a battery worth more than $200 that went bad after a few months. I paid at the self-checkout, so there is no record of my AutoZone purchases.
They agreed that the battery was purchased from their store but would not honor their 'no questions asked guarantee'. Also, the only place you can purchase a DURALAST battery is from AutoZone. They owe me a battery. I had three witnesses at the time of purchase.
We even asked an associate to check it before we left to make sure it was fully charged! So, because I didn't enter my phone number at checkout, they won't honor my 'guarantee'. Their system is majorly flawed! I can't get anyone from corporate on the telephone.
They even scanned the battery and their system says it was sold from their store!
The amount of money I spend in that store is in the thousands and they were just rude, basically calling me a liar! I have three witnesses!
How Good is AutoZone's Customer Service?
Summary of AutoZone Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AutoZone?
Product/ Service Question:
- “I was fired and i would like to make a complaint of sexual harassment”
- “Battery”
- “Warranty issue on an alternator I purchased the alternator was no good from day one it was a bad alternator I'm simply trying to return it not to get the money back but to get a replacement alternator I have my receipt I have my ID but on the compute”
Request for Information Question:
- “Update info”
- “About and item to return”
- “Need to talk with payroll”
Staff Question:
- “Commercial unsatisfactory service”
- “I was cursed at and treated very rudely at the Lakewood store in Waterbury ct between 8:20 and 8:30 on the night of April 23”
- “Poir servicedale Williams”
Return/ Replace Question:
- “Return”
- Return issue
- “Yes, I returned some auto parts that I didn’t need on Saturday the 12th it’s been three business days and I have not received my Money credit it back to my card”
Account Question:
- “Emailed & password”
- “My parts on my account is not showing up”
- “Rewards points”
Employment Question:
- “Can’t except job offer link is down”
- “Need a copy of my last paycheck and w2”
- “I need my W-2 forms from AutoZone”
Payments and Charges Question:
- “Over charged”
- “Got my credit card scan scammed”
- “Need a copy of an old receipt for court”
Shipping and Delivery Question:
- “Missing part”
- “Placed an order with wrong shipping address”
- “Order became undeliverable”
Refund Question:
- “Refund problems”
- “Refund”
- “Needing my full refund”
Cards Question:
- “Refound was not put back on my card”
- “Gift card”
- “Lot card”
Website/ Application Question:
- “Application”
- “Trying to put in a application and I keep having trouble with the site”
- “Application update”
Activation/ Cancellation Question:
- “Cancelación producto”
- “Unreasonably terminated”
- “Online cancelation”
Other Question:
- “Warrenty issue”
- “The deland store on spring garden is supposed to be open till 10 pm my front tire needs lug nuts I pulled in at 954 and they would not sell me lugs for my wheels I have my whole family in vehicle with missing lug nuts”
- “I need a reffund”
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