Contact AutoZone Customer Service
How to Reach a Person at AutoZone
Verified Contact Information
Toll-Free Number:
-
1-800-288-6966
Customer Service:
-
1-866-853-6459AutoZone Commercial
-
1-800-741-9179Rewards Members Program
Headquarters:
-
1-901-495-6500
AutoZone Emails:
Customer Service
Android App Support, AutoZonePro Mobile, AutoZones Duralast, Community Moderator
Investors/ Franchising
Investor Relations
Jobs/ Career
AutoZone Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular AutoZone Phone Number
1 (800) 288-6966
Average Hold Time
00:01:55
Average Calls duration
3 minutes
Most Popular AutoZone Email Address
duralast.parts@autozone.com
AutoZone Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
View full overview ›
AutoZone Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular AutoZone Phone Number | 1 (800) 288-6966 |
| Average Hold Time | 00:01:55 |
| Average Calls duration | 3 minutes |
| Most Popular AutoZone Email Address | duralast.parts@autozone.com |
| AutoZone Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| AutoZone Customer Service Rating | 4.2 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 92% phone, 8% email |
| Common Reasons for Contact | Product/ service, request for information and staff |
| Customer Effort Score | Medium Effort |
| Prepare before the call to AutoZone | First and last name, phone number or email |
Call Volume by Day
How to Contact Autozone Customer Service?
Most Popular Number:
(800) 288-6966
| Total calls: 3 640 | Issues resolved: 87 | Last call: Apr 11, 2026 |
Contact Information
AutoZone Website:
AutoZone Help Center:
Corporate Office Address:
AutoZone.com, Inc.
123 S. Front St.
Memphis,
Tennessee
38103
United States
Other Info (opening hours):
Customer Service Hours (CT):
Monday - Friday: 7:00am - 10:00pm
Saturday: 7:00am - 9:00pm
Sunday: 8:00am - 8:00pm
Mailing Address:
P.O. Box 2198
Memphis, TN 38103
Summary of AutoZone Customer Service Calls
4.9K
TOTAL
CALLS
CALLS
02:57
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AutoZone?
Product/ Service Question:
- “2025 purchase history”
- “I purchased something and I forgot it at the counter and I'm having issues getting a refund on it”
- “Problem with the store manager and employees”
Request for Information Question:
- “Information been deleted”
- “A store representative sold me a batterie u see a fraud account”
- “Order concerns”
Staff Question:
- “Services”
- “Manager refuses to refund money for battery”
- “Manager will not refund money for battery. My dad does not want the battery for the car had not started for him twice.”
Return/ Replace Question:
- “Need to return”
- “Return with no box”
- “I've been refused on three different occasions return of funds for parts that I have warranties on core return funds and returns.i was told to come in at three different times of the day and still denied the service by autozone managers.”
Account Question:
- “My rewards”
- “Rewards”
- “Not being able to use rewards”
Employment Question:
- “Employment”
- “Payroll”
- “Can’t except job offer link is down”
Payments and Charges Question:
- “Problem for my discount”
- “Credit return on a transmission”
- “Need credit added”
Refund Question:
- “Refund”
- “Refund with receipt”
- “Refund issues”
Shipping and Delivery Question:
- “My order is going to the wrong address”
- “Package not delivered, wrong apt #”
- “Wrong order”
Cards Question:
- “Card issue”
- “Cashing out a card under ten dollars”
- “Refound was not put back on my card”
Website/ Application Question:
- “Store i applied for is not recieving my application.”
- “Trying to get application for employment sent to job location.”
- “Application”
Activation/ Cancellation Question:
- “A cancel transaction that I was charged for”
- “Cancelación producto”
- “Unreasonably terminated”
Other Question:
- “They sold me 3 bad parts”
- “Store is in trobule”
- “Issue need management”
Compare AutoZone Customer Service To
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AutoZone