I currently work at this abomination of a company. Here they don't evaluate you on on-time performance or work ethic, rather how much *** you sell.
You can help the customer with the best knowledge around, not good enough if you don't sell lubricant with the brake pads. Now, for you customers that are tired of hearing the questions, here's a note to you. The items at the register that we always push on you, we have to sell them or we get reprimanded, have our hours cut and possibly get written up, these are called "Checkout challenges" where its a competition between stores (Yes you just read that right) to sell more than anyone else, winning stores are awarded prizes. Guess what?
WE NEVER GET THEM ANYWAY! IT'S A CROCK! The lubricant we always ask you for, same deal, it's called "WITTDJR" (What It Takes To Do the Job Right). Same deal minus the "competition".
This we HAVE to sell or, again reprimand and so on. What about asking us to go out to your car and check something? You know what our boss says? "Remember we're not mechanics but go do whatever" So why is part of our slogan "We know our parts?" If we go out, we're expected to know what we're looking at.
Some of us are mechanics outside the job some are not BUT they know cars inside out, but there are some that are just there because it's a job, yet we're not expected to know anything job-wise, customer-wise, with what we throw out there, people expect us to know everything, because corporate makes your hopes rise when they don't know the real deal with their employees at their stores. Now personally, I have worked there just under a year, our yearly evaluations are every October. Guess what? I only get a $0.10 raise, so now I'm being paid $8.85/hr to deal with angry customers because we never have the right part or a part that works correctly.
Get a part that you have to put fluid in (ex. Master Cylinder/Transmission Filter) or have to grease up (Ball Joint/CV Axle/Bearings) they WILL fail, whether it be a day or a couple months. Our re-manufactured parts, fail within a month...ALWAYS! Why?
Who knows? Take a failed alternator to an ACE Electrical store and they can rebuild it and it will last you 20 years! Is this company really that ***? Yes it is!
Our managers get paid about $2 more an hour than associates while the store manager is salaried depending on how sales are in their store? Biased? I'd say so.
This store is not worth the *** parts, not worth the terrible treatment towards customers and employees and DEFINITELY not worth the pay for what we deal with every day. Please do yourself a favor and read this, then never work here unless you don't want to be respected at all.