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I purchased a NEW water pump online for my Subaru and made an appointment at a local repair shop with a certified Subaru mechanic.The mechanic installed the Auto Zone Duralast NEW water pump but then noted it was bad and leaking which required removal and installation of another NEW water pump.

The repair shop ordered the new part, installed it and my car or working perfectly now. I contacted Auto Zone customer service and spoke with Tania Reyes (Tania.Reyes@autozone.com) who I was told is a supervisor. She informed me that Auto Zone would refund the bad part and pay for the additional labor that I incurred. She told me to send her a copy of the repair bill which she would forward to the correct people for review.

Finally after numerous calls and emails I was told they were issuing me a return tag via FedEx so they could inspect the part.

I promptly sent the part back and the follow week I was issued a credit on my card for the cost of the water pump but no compensation for the extra labor charges.No one will return my emails and they seem to be playing hot potato with my phone calls.

Review about: Auto Zone Duralast New Water Pump.

I liked: Sales.

I didn't like: Way i was treated, Refused to honor warranty, That they only were interested in my money, Quality.

Review #1060404 is a subjective opinion of a user.

2.2
Website
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Reliability
Value for money
Discounts and Special Offers
Staff
Turnaround Time
Diversity of Products or Services
Price Affordability
Product or Service Quality
Service Scheduling
Customer service
PRODUCT OR SERVICE Autozone Car Water Pump
Reason of Review / Monetary Loss Poor customer service / $688
Preferred solution Reimbursement of the $688 that I was told form customer service that I would get!

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