I was traveling to FL from OH with my family when my van broke down in SC. I had replaced the ECM about 6 months ago on my GMC Savanna and apparently it went bad.
I went into the local Autozone and ordered a new one on Thursday December 22, 2011. I was told that my part would be overnighted and I would receive it by 3pm on Friday December 23, 2011. Well I stopped into the store that morning and spoke to someone and they assured me that the part would be there and they would call me as soon as it arrived. When 3 pm rolled around and I hadn't heard anything I went back into the store and inquired as to where it was.
The associate checked the computer and told me due to a mistake that the part had been cancelled and it would be there the next day by 3pm. Not able to wait around anymore for we were already going to miss the Christmas party we were going to FL for we went to the airport and rented a car. Good thing we did because Autozone didn't get our part in until Wednesday December 28th, almost a week later for an "overnight shipment". We had to fork out so much money because of Autozone.
We had hotel rooms in Orlando that couldn't be cancelled and rooms in Hilton Head we had to stay at and a last minute car rental we had to rent. Autozone's response was, "we are sorry". Really?? That's it??
I will tell you that I am the one that is sorry for putting my trust in Autozone!! So very disappointed!!