Naperville, Illinois
1.2K views
16 comments

I've been using AutoZone rewards card for 2 yrs (approx. 4x/yr - all greater than $20).

Oddly enough, I've never been able to apply my rewards points. On multiple occasions, I've been told the scanner isn't reading my card properly or points were all erased because I didn't redeem within six months (even though I had purchased within the past month). After another purchase last month, I had finally earned 3 points, only to spent $117 today and watch the computer decrement my points to 2!

Yes, I went from 3 to 2 points AFTER spending >$100!! It's an ABSOLUTE SCAM!!!

Monetary Loss: $20.

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Anonymous
#1519837

I have also been a pretty loyal az customer but only have had a few rewards issues always some excuse of why I spend thousands a year but never get a card when I know I've spent over the required amount.

Anonymous
#1476538

I was told I needed 1 more purchase of $20.00 or more four months ago. Since then I have made four more purchases of $20.00 or more .

I checked my points just now and I still have to make one more purchase to get the reward ! Lol . This is a joke . I thought I was losing my head until I read the posts on this site.

Wow Auto Zone ....that's lame !

Discontinue your"rewards" program lol rewards lol or honor the reports earned ! Cheesy !

Anonymous
#1461568

same here, a big of nothing,, never works right,, today they wanted me to stand for less then fifteen mins until my card got up-dated. Left and went to oreillys and they priced match walmart prices which was better the auto zone.. Also watch advance as they purge your account, per store manager, 1-2yrs,, be sure to keep your faded out themo copy receipt for warranty.

Anonymous
#1435814

Unbelievable! Trust me when I tell you there computer system sucks and your plight is not uncommon!

I work for Auto Zone and at the store level we have absolutely no way of fixing this problem at store level. It's RIDICULOUS! If you lose a card and want to keep points from the old card, we have to give you a new card without activating it. It is then on you to call and do the work for their promo!?!

Again, RIDICULOUS!!!

From an AZ employee-who hates their job as much as you hate their customer service, we are powerless at the store level! So sorry you have had such horrible experiences.

Anonymous
#1432535

"Autozone reserves the right to discontinue, restrict or change the Autozone rewards program ar any time without notice." I read that right off the back of the card. Don't wast your money on a lawyer, you will lose.

Anonymous
#1040887

I just found out that I lost all of my points and was told that they are erased every year. I am thinking about starting a class action law suit as the program that I signed up with didn't have any of that.

My program had points for every $20 that I spent and they kept adding up until I used them. They never expired. One time I was able to make some nice improvements to my dash in my truck using only the rewards points.

Autozone, if you are listening....

There are a lot of people out there that are upset with your new unapproved policy concerning using or losing. I am collecting data now about how customers are upset about losing their points and dollars.

I will let you know how to get in on the law suit as soon as I get everything in place.

Thanks a lot Autozone..... You suck

Anonymous
#1435817
@Anonymous

You have a year to accumulate atleast 5 reward points and 3 months to use them once you've earned the 20$. While we can look up your phone number at the register end, you need the actual card to use the reward.

Anonymous
#809512

Each state has different regulations in the state of california they never expire ive seen hundreds of customers redeem their points even sold a motor to a customer who paid for it with their rewards points just an fyi not only for the whole 6 month time span in your state but also if anything on a transaction that qualified you for the point is returned then that point is then taken away from the card

Anonymous
#718015

The points earned should stay in your account till needed. When you open an account your personal information is stored for ever so why not your points.

Anonymous
#718434
@beachball

See my previous comment... It is called "Terms and Conditions", either agree to them and take advantage of the program or don't. It is up to you...

Anonymous
#717895

This is an easy one... You obviously did not read the "Terms and Conditions".

Let me break it down for you... 1) You earn 1 point for qualifying purchases of $20.00 or more before tax. So it does not matter if you spend $20.01 or $500.00, you get 1 point. 2)That point is only valid for 6 months from the date of purchase.

So if you do not make 5 qualifying purchases with in 6 months of each other you will not get your credit. So...

Basically I am saying if you only use your card approx 4x a year you will never get your $20.00 in store credit... :x

Anonymous
#702844

You can feel free to give us a call 1(800) 741-9179 we will be glad to assist such a loyal customer like you.

Anonymous
#693255

You are a low information voter. I concluded this from your post.

I have seen dozens of AZ Reward cards with hundreds of dollars in available and redeemed credits.

I recommend that you read the "terms & conditions" at least 3 times to understand them. 8)

Anonymous
#1234539
@the glibblenard

Wow

I purchased 4 shocks recently and was told I have $20.00 in rewards points

So I responded by saying

"Then let me get the C.T.S."

I was then told I have to have the card on my person to redeem points.

I have spent 1:38 on the phone today Guess what? Still had to pay for the $17.00+ C.T.S.

and still have yet to realize any REWARDS for shopping at autozone. So, since I am A.S.E. certified Since I personally maintain my family's vehicles covering an area from Sierra Vista Az to Detroit Mi, you lose my business autozone. Promising anything and then finding a loophole is fraud.

By by crooks I'll let advanced know who their biggest reference and business booster is. And why.

Anonymous
#676521

I work at the corporate office and I am sending this up to the group that oversees that program. send me an email at scott.koch@autozone.com so I can have an email for them to respond to. I will follow up if you do not hear from them.

Anonymous
#676134

Call the number at the back of the card and explain to the customer service representative what's the problem is.

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