San Francisco, California
Not resolved

On 5/19/25, after having a negative experience at store number #3497. I called store #1859 and told them i would be there in about 15 minutes and told them what I needed.

When I arrived Justin removed the old battery and installed the new battery in a matter of minutes. The store manager was Cornell and he rang up the battery and took off the prorated amount for that battery that I had just returned.

Although it was an inconvenience for me to have to visit a second location in the same day, both Justin and Cornell at store #1859 took care of me promptly. I left two messages for the District Manager Christian Nunez but haven't heard back from him.

Product or Service Mentioned: Autozone Installation.

Reason of review: Poor customer service.

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