Auto Zone in New Tampa, Fl. 33647.
Staff is very very Rude, Racist, and unprofessional. I called the district manager and left a message but I guess customer satisfaction isn't important either, considering he hasn't returned my call. Standing in line with 5 quarts of oil and other merchandise in my hand and 3 associates walk right by like they didn't see me. Didn't say nothing, all they had to say was, we will be right with you, didn't speak or nothing.
I cannot believe Auto Zone is allowing this type of behavior. On one occasion I did a return with a receipt product hadn't been opened. I returned it the next day, they gave me the run around, the manager told me to come back after 2:00. I couldn't, so I waited til the next day round 1:00 and called so I wouldn't waste my time or gas.
They told me that they didn't have enough cash to process my refund, can I come after 2:00 so I went after 2:00 and he said let me check and see do I have enough money to refund this. Than he gave me my money back. This is against there return policy they shouldn't open those doors if they can't honor there policies but they don't care and they show it. Shame on you Auto Zone for not hiring people with customer service skills and for not caring about customers satisfaction.
On my last visit one of the employees was bad mouthing one of her coworkers to me and I told her if you have a problem with him tell him and she said I did.
There's so many other incidents that it's pitiful. I only go there because there's not another part store in this area and because I live close to this one other than that I would not go back.
Product or Service Mentioned: Autozone Customer Care.
Reason of review: Poor customer service.