Manufacturer: Autozone Category: Customer Care Clear all filters (52 of 52 reviews match)
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On August 3rd 2017 AutoZone Inwood Wva store#6416 sold me the wrong spark plugs which ruined my cylinder heads and cracked my #5 piston. After speaking with several AutoZone employees,manager,district manager, Corporate office in Memphis Tennessee several times I...
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Product
Autozone Customer Care
#1097605
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I asked another employee to come out and look at the banner, his response was to the effect "I am not involved with this" and I just walked out. I have been an Autozone customer since the mid-80's (when it was Autoshack) and I will not be treated like this from an...
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3.2
Product
Autozone Customer Care
I didn't like
  • L and was sorry my wife had to wittness it
#1090974
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My daughter works at a pizza place not to far from Auto Zone in the evenings and on weekends.She has parked her vehicle with our company stickers on it on the west side of the building at the far end of their parking lot when there is no other place to park. On the 3rd...
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Product
Autozone Customer Care
I didn't like
  • Lack of customer service
  • Rude staff
#1054578
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Autozone - Not helpful at all and didn't know anything

#1067894
2.2
Details
One guy was helping me find the tool I was looking for the other guy got him to help an other person with out finishing with me at the end neither knew what I was looking for I only bought the oil and filter and ended up at advance two blocks away they knew the tool I was looking for and bought it
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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Autozone - Poor customer service

#1060944
1.0
Details
Grand Ave and Dysart by Lowe's in Surprise, I asked the lady on the counter to check my charging system, my hood would not stay up so she said I can not do it that way, something as simple as holding the hood by me so she could check it turned out to too much to handle for her, so I visited the one on El Mirage, Jerry checked it for me with a smile....what a difference
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Customer service

Autozone - Customer service

#1054061
3.0
Details
This is not a complaint. The store number is 401 lake city fl. Ms.Tiffy marrow is very professional she helped me on her day off which made me feel important and that she was actually was concern about the customer. Monday she went above and beyond to help me i really appreciate her. So i wish you guys recongize what asset she is to your company.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Autozone Customer Care Review

#952063
Had a guy named chris reed in west jefferson north carolina told me he ould not order my part with me paying in advance but i thought a few min. And asked some else to call and see if they could an he ordered it for them he is a dirty guy thats not ths only complant i have with this guy like to see him demoted
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Employee disrespectfuly didnt want 2 understand nor hear my complaint about price being different at register then what was posted on shelf.same product no mail in rebate on shelf tag. Yet employee telling 2 bad 2 many crackheads come in & change products from original...
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Anonymous
toilet autozone

thanks corprate autozone you are hiring trolls now since your sales suck !!!!! its so wonderfull happy karma

Anonymous
Anonymous

Perhaps you dont understand. The employee MUST assume that YOU changed the price. So your complaint is nothing but YOU whining about something the employee has ZERO CONTROL OV...

2.0
Product
Autozone Customer Care
#1022851
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I went to the Wentzville MO location.The employee that waited on me named Chris Caldwell was a total ***. I was talking with some of my other car buddies and they have had the same problem with that employee. I will never go back to rhat store and neither will any of...
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Anonymous
Anonymous

you don't mention any specifics about your experience rendering this post useless

Anonymous
crumb *** autozoners

why would people comment to this guy if they were not a autozone paid troll , hey what did you make 5bucks did they make you a gray shirt ,get into the rip off zone autozone

1.2
Product
Autozone Customer Care
#1011763
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On Jan 19, 2017 I went into Autozone to purchase a driver side headlight bulb for my Infiniti G35. A lady named T McDonald pulled up which bulb that I was suppose to buy for my car on the computer. She then went to get the bulb but could not find it. She ask another co...
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Product
Autozone Customer Care
I didn't like
  • Being scam
#995059
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Since this was happening to frequently without explanation, I decided to make a copy of all purchases from Autozone along with getting a printout of my line items every 6 months or so..... Anyway just as I suspected more foul play, I went from having over 800 items to...
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Anonymous
Anonymous

Thats because autozone is an outdated company talking about closing and going out of business no warranties will be honoredthey only hire crackheads , felons, and people that ...

Product
Autozone Customer Care
#974212
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I spent over a hundred dollars for a battery I didn't need. I think it is sad that they would take advantage of a woman like that. I always go to Autozone for things for my car, but from now on I won't I will be letting everyone I know what happen to me. I am truly...
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Anonymous
realist

Wait a minute. You went in to get a battery. They couldn't do at time so you came back for same battery. NOW your complaining that it wasn't a battery. A battery that you a...

Anonymous
Anonymous

The alternator is more expensive than the battery in most cases so don't you think they rather sell you a alternator? he wouldn't had to install a battery and work harder for ...

Product
Autozone Customer Care
I didn't like
  • Customer service
#949312
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I called Auto Zone in Lexington Ms.on 10/4/2016 and ask if the worker could tell me what type of car some brakes I had previously purchased from Auto Zone and he told me that he had no way of telling me what type vehicle they fit (twice) and I called another Auto Zone...
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3.5
Autozone Lexington, Mississippi
Product
Autozone Customer Care
#931166
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I've been a true autozone customer since 1991. I know exactly what kind of decent policies you use to have. I'm not a guy that's fond of switching company's but I'm prepared to spend my remaining years buying from orielys if you don't smarten up and make policies that...
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Anonymous
Anonymous

you get a great deal but you don't want to abide by the agreement of the manufacturer of the deal maybe you should ask more questions before you buy if you think this isn't fa...

Anonymous
Anonymous

I work for a store in New York and we absolutely have no problem with the transaction you wanted. It only takes a matter of seconds to find a warranty and sell the same pads, ...

3.8
Autozone Lennon, Michigan
Product
Autozone Customer Care
I didn't like
  • Warranty policies
#901193
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