3230 Athol St
Baldwin Park, CA 91706
May 28, 2011
Costumer Service Department
Dear Costumer Service Department:
I am writing this letter regarding a product I purchased from AUTOZONE store located at 14103 Ramona Blvd Baldwin Park CA 91706
Bad Customer Service, Horrible refund system and no manager assistance at any time.
I paid around $17.00 for a car fan. Payment was made by credit card. The name of my credit card is Chase.
I contacted Jose R (? Manager) on May 28, 2011, and explained that the product was unsatisfactory and that I wanted at least a credit store.
Jose R in a arrogant way said "No" the product has to be in resalable condition, after I insisted in getting a little bit of help of his experience and a tool to reassemble the fan. He said No.
Note: Store manager was standing next right to us without saying anything.
I had to come back home 15min away from the store to put the fan back on it's original package, once I did it, I returned to the Auto zone store to see if I could get at least credit in the store for this item.
Once I arrived to the store I told Jose R "I want to talk to the manager". He told me " Come in one hour the manager is not here right now". I proceeded to have a conversation with him. After Jose R. revised the product, He told me "this item doesn't look like the one you brought earlier" this comment was very offensive to me and made me feel like if I was a liar. He finally said there was nothing to do because I didn't have a proof of purchase. I walked out of the store with my 10 years old son. We felt really bad for the kind of costumer service and because we feel discriminated because my English is poor; even though Jose R spoke to us in Spanish at the beginning of the conversation he decided to speak only English.
Finally I just want to mention that this store doesn't provide good service, inefficient refund policy, manager isn't in the costumer's side, neither a good complain system. Sometime we don't have time to wait 1 hour in a car store to file a complain.
Failure to receive an appropriate response to this problem has prompted me to write directly to you.
To resolve the problem, please refund the full purchase price of $16.00.
If the product must be returned to you, please make arrangements to pay for the expenses of the return.
Enclosed are copies of my records, including Credit Card Transaction.
I look forward to hearing from you soon regarding my problem. I will wait 5 days before seeking further assistance.
Please contact me if you have questions or need additional information. I may be contacted by e-mail at email@example.com.
Product or Service Mentioned: Autozone Manager.
Monetary Loss: $16.