had the most frustrating experience at the local Autozone store. My '08 Honda is giving me battery problems. I go to the store to check it. I wait my turn on line. The clerk goes right out to the front of the store with me to check my battery. He checks my alternator with the car running and my battery with the car off. The reader shows "Bad Battery." I go inside with him to see if they have my battery he says they don't and they can't get it so try some place else. I go outside and try and re-start my car but nothing. The car won't start. I need a jump.
I go back to the clerk who just helped me and he says he can't cause he is a cashier to go back on line. There are seven people on line now. I tell him I already waited on line. There is no reason for me to go on line again. He brushes me off. Well, I started looking for the manager. I found someone and he said he would help. He didn't. He never came to the front of the store. He just disappeared.
I finally got to the manager. He acted nonchalant. No big deal. He will help me he says. I waited and then waited some more until he got to everyone on the line. Once the store was clear they helped me. It took him all of 10 seconds to boost my battery.
I never received an apology. As I was leaving with the boost the manager gave me, I saw the clerk outside helping another person and I asked why he didn't just boost me when it took only 10 seconds. He said it was "store policy!" I guess the store policy is to embarrass, frustrate and ignore customers