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1.0

I purchased a 3 yr battery at Auto Zone. Went to 3 stores and no one could even find that I bought the dang thing.

The last store I went to was where I bought the battery. The clerk told me that I would have to talk to the Manager, but he was not there. I told him that the car would not start if I had to come back to the store. Then the assistant manager hit a key to find the battery that I had purchased.

It showed that the warranty was up. No one would even look at the battery. The battery had a 2015 stamp on it and was a 3yr battery. I was so mad that I left and went to Advanced Auto.

The gentleman that help me was so courteous and helpful.

I bought the new battery there. I will never go back to Auto Zone.

Reason of review: Warranty issue.

Monetary Loss: $50.

Preferred solution: Full refund.

Location: 5615 Babcock Rd, San Antonio, TX 78240, USA

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I work in retail and even if I didn't I would save my receipt for any warranty on any item regardless of where it was boutght as that is what is usually required. I do not expect the business to save this info for me as they sell to hundreds if not thousands of people a day.

I believe it even says on their website(at least the store I work for says to save the receipt) I see this issue as a lesson learned-- Save your receipt!!! As for the date on the battery, the clerk has no proof that you were not the original purchaser as is required by the warranty without a receipt.

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