I purchased a 84-month Auto Zone battery in Aug. 2009 for $89.99.
Last night (Feb 8, 2012) I took it to the store in Houston where I purchased it where it checked out as a bad battery. Since it was beyond the 2-yr free replacement period, I had to pay a prorated amount for the replacement which was OK since that was spelled out the original warranty terms. However, I was surprised when the clerk rang up the sale based on the new battery price of $105 rather than the original price of $89. The warranty clearly states that the prorated price shall be calculated on the basis of the "original" price and not the new price.
I showed the manager the warranty details and yet they would not adjust the price. They argued vigorously that battery prices do go up and it they cannot do anything about it. Sounds like a clear case of breach of contract and a violation of the Texas Deceptive Trade Practices Act. I wonder how many people have never bothered to check or challenge the higher price resulting from this faulty calculation that appears to be an intentional effort by Auto Zone to gouge their customers.
Texas attorneys, this represents a good class action lawsuit for all of us defrauded customers. Sue the heck out of this company and teach them a lesson. Texas Attorney General, take note and protect the citizens of Texas from this scam.
A little bit of overcharge from a lot of people adds up to a lot of illgotten profits for this company. Their batteries are also not that good and an 84-month warranty is laughable!