In reference to 8:35pm on May 27th, 2008 at location Auto Zone #222 in Kissimmee, FL
I was with my brother-in law and family. We were having car trouble and wanted to see if we could have a scan done on the vehicle's computer. My family waited out in the vehicle, while my brother-in law entered the Auto-Zone. A store associate was helping other customers at the front desk. We approached an employee, a gentleman who was fixing something on a shelf. My brother-in law asked him for assistance and he did not respond at first.
Again, my brother in law said "Excuse me. We would like a computer check of our car" and the gentleman said "I said OK.." and walked off toward the back. As he walked away he rolled his eyes and mumbled "...mother f***er.." and something else. He did not know I heard this. I informed my brother in law about his comment and we promptly exited.
I returned to the store quickly to obtain the gentleman’s name and it was
“Jon Hart II, assistant manager”
I was very surprised a member of management would act this way.
I told him “I’ve never heard of anyone rolling their eyes and said mother f***er” to customers. “
He said “what?” as if to deny it and I then left the store. He was very surprised I heard his comment.
I really hope this complaint is addressed; I’ve truly never had such rude service. We are on a family vacation from Disney World from Missouri and our vehicle has been having alternator problems. We simply needed a little assistance and would have purchased parts at the store. The store did not close for 25 minutes, which is why I assume Mr. Hart treated us the way he did.
I have Auto Zones near my home in Missouri but this incident will probably prevent me from returning to one.
Product or Service Mentioned: Autozone Manager.