AutoZone
Reviews and Complaints
Battery warranty
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Verified Reviewer | Lockport, IllinoisPoor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don’t go there
I had a big problem at one of the stores
Preferred solution: Needs to be fired. Or at least step down from manager.
User's recommendation: Don't go there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
- Thought it was good honest plac
- Concerned
- Poor customer service
Preferred solution: Full refund
User's recommendation: dnt go to auto zone unless u need to wash ur car service sucs
Rewards program/ coupons
User's recommendation: stay away
Auto zone idiots
- Defective parts
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cedar Park-Liberty Hill, TexasProblem
Hire associates with a care factor
- Close to home
- Poor customer service
Preferred solution: Full refund
Buy auto batteries elswhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't lie
- Some of them do really care
- Disrespectful employees
- Ripping off
Preferred solution: Let the company propose a solution
Poor customer service
Want answer phone
- Clean store
- Poor service
Auto Zone Motorcyle Battery Quality
- Prices
- Clean store
- People always helpful
- Part quality
- Quality of motorcycle batteries
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Baton Rouge, LouisianaHorrid company full of crap service and lies.
- Service
- Whole process
- Defective parts
Preferred solution: Retrain your "customer service" and dump FedEx.
Unable to move forward
The attached receipt shows that I ordered two car mats that were "to be delivered to the store that afternoon or the next day at the latest." Needless to say, that was the first mistake. Tomorrow will be one week since I placed the order. Within that timeframe, I've called the store twice, the last one having spoken with either a humanoid or an otherwise uncaring individual.
Late last week I called your Customer Care line and I spoke with the regional manager for this area. A friendly and welcoming individual, he indicated that he would investigate the issue provide me with an answer as to what happened. When? He did not say. I suspect he could still be working on this as I sent him this same attached receipt and provided him with the details of my less than satisfactory service with the Weymouth, MA store.
I took your online survey for what that's worth. Having noticed this additional channel of customer feedback, I thought I'd try this as well. To say I'm not impressed with AutoZone would be an understatement. My expectations of generating a response through this channel are extremely low. Feel free to surprise and delight me.
Regards,
Karl
- That you carried the product i was looking for
- Lack of customer service
- How you treat people
Preferred solution: Let the company propose a solution
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why didnt you do it yourself