Pat Tam

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Verified Reviewer

Never received order or refund

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Order a wheel online, never arrived. Called customer service a week later and they said the wheel is still at the warehouse. They never even shipped it. I then asked for a refund, which I never got. DO NOT ORDER ANYTHING ONLINE
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Loss:
$127

Preferred solution: Full refund

Jean M Emm

Poor service and the warranty is a lie

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I got a battery its not strong enough they dont wanna charge it , I need it to be change or my money back
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Preferred solution: Full refund

Anonymous
map-marker Pearland, Texas

They didn't solve my problem whatsoever

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I need to know where the relay at for the fuel pump on a 2007 BMW X3 I need to know the location and where will it be if there's a fuse and what fuse is it or something
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1 comment
Guest

Do understand autozone doesn't have diagrams for your specific request. Sorry they couldn't provide you with information they don't have.

Abdelaziz M Gfo

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Verified Reviewer
| map-marker Revere, Massachusetts

Complaint about employee

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AutoZone - Complaint about employee

Employee is violent. Go after me at the parking lot trying to attack me.

Because I asked for the manager . He refuse to change my brake pads that I have a warranty on .

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Preferred solution: Full refund

3 comments
Guest

Looks like your pads are worn out. Warranty doesn’t cover wear on part that is designed to… wear. I’m sure you’re one of the ones they think they can buy a $30 dollar set of “lifetime pads” that don’t actually exist, and never have the buy brakes again.

Guest
reply icon Replying to comment of Guest-2289035

I went to a different location . And I changed it with no problem.

I ave been doing it for over 16 years. The pads that I buy are 160 dollars.

That is why I have a warranty on them. This is mean that I paid for the pads and its warranty.

Guest
reply icon Replying to comment of Guest-2289275

100% call bs on cost. Don't try to lie to people.

You 100% understand that's a manipulation of the "lifetime warranty". It covers defects and failures for the LIFE of the pad.

Not that your cheap butt wanting free parts for life. The only reason they DID warranty it out is because they didn't want to listen to you and are tired of pushover saying "well it's lifetime warranty"..

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Trish B Ksh

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Verified Reviewer
| map-marker Columbia, South Carolina

I had a big problem at one of the stores

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One of associate took my money off of my card and it was not enough to pay for the item. So now I don't have my money or the item. I have it on my bank statement.
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Loss:
$214

Preferred solution: Full refund

Mash Con

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Got ripped off !!!

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I bought a starter that was busted from yous at one location , then returned it to another location & they didnt have the one I needed in stock so they told me what store had it , I then went to the other store abs they gave me the receipt to show proof of return , the other store refused to honor the core charge that I already returned so I paid a $45 core charge twice basically because I returned the original starter when I bought the busted starter . My truck is broken down 2 hours from home so I cant drive back to the ordinal location, if yous are the same company why cant you honor the transaction???

This is *** that I have to eat that core charge for $45. It was purchased 10/25 and this just happened .

I have a rewards card so you can check all my recent transactions to see whats going on . Thank you .

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John V Ixn

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Verified Reviewer

Rude employee

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Went into the store nobody there but the manager that was on a computer and another employee both ignored me and never acknowledged me then the phone rings and she answers it and starts looking up parts when she got off the phone I said that was rude! You take an order by phone but won't help me!
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Cons:
  • More training

User's recommendation: Don't shop autozone

Bradley C Xfx

Complaint about employee. Mike the hot-headed assistant manager kicked me out of the store for complaining about a part that the store sold me the night before. Follow updates on my yt channel.

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Spoke with regional office and she took my name and number and said she would pass it along to the district manager. Have not heard from anyone and it's been over a week. The assistant manager got in my face, said *** leave, and he wanted to fight. Total lack of customer care and training...in all departments. I plan on further action and will update on yt. The ripple effect.
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Loss:
$480
Cons:
  • Horrible service and parts

Preferred solution: Apology

User's recommendation: Don't shop at autozone especially the one in sand springs ok.

Charlie J Thd
map-marker Montgomery, Alabama

Autozone technician damaged my car

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Last July an Autozone technician installed a AC motor in my bmw 535 and and in doing so shorted out my ECU/DDE computer. I was told to drop off my car and the installation would be completed that day.

When I went back to pick up my car I found that the car could not be started or moved. Over two thousand dollars damage was done to my vehicle not counting nearly going two months without my primary means of transportation. I want to be paid for the damage to my vehicle and loss of my vehicle for two months. Autozone located 8085 Vaughn rd,Montgomery al.

The technician name was Louis.

My email is: turbozx396@***.com. Phone number is 334434****.

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Loss:
$4000
Cons:
  • Damages to my car

Preferred solution: Full refund

User's recommendation: Very poor

1 comment
Guest

No one at autozone is a certified or trained "technician". It's called go use youtube to learn. Same way that "tech" had to learn

Skylar B Vlb
map-marker White Bear, Minnesota

Double charge on my card

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When I went into the store I was making a split payment on two different cards for a starter . I initially made the first payment of $110 on my first card and then the computer in the store froze and shut down resulting in no receipt but still $110 came out of my account .

Then the guy told me that the money would be returned to that card in 3 to 5 business days . After that first conversation he switched us onto a different computer and had us pay in full for the part . Its been almost 10 business days and I have yet seen the money returned into my account .

I have tried calling the store and customer support on multiple occasions that have resulted in them hanging up on me every time I tried to call . I am still out $110 from my account .

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Loss:
$110

Preferred solution: Full refund

User's recommendation: Don’t come to autozone

Luis A Dwd

Reimbursement

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AutoZone - Reimbursement
Good morning I'm still waiting to get my money back ,but don't see my money on the account thank you
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Loss:
$62

Preferred solution: Full refund

inmar g

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Verified Buyer
|

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Verified Reviewer

Customer service terrible they don't care about customer satisfaction and when they do mistake they make you pay for they mistake even the manager of district even this manager rude to the custo

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AutoZone - Customer service terrible they don't care about customer satisfaction and when they do...
Original review Sep 12, 2022

September 9th or this year I go owatonna AutoZone store and I asking somebody to do test battery and when I was outside with this guy the name Corey when he was doing the test right as soon as he started the test the door on my car got locked up and I can't even get in that never happened to me before when I asked him this guy hey what you what do you do with the computer on my car he's still attaching his computer to the battery on my car he simply says to me oh it's not my computer it's your car you deal with a problem because as your car there's nothing that I can do about it because as your car wait a minute only I know this before these guys start doing the test on my car my car was perfectly fine but he is the sooner that he started doing the test on my car my car got locked up and I can get it and I can open it up I was a struggling there to open my car like a 40 minutes in my car is still running and that time my key fob is still in my pocket but I for some reason my car don't let me in there's only this guy started doing the test he must be resetted or he must be doing something with my car and my car react like that the door lock up the guy refuse to help with me he only was a staring me from inside of the building all this time I was struggling to open around my car and the guy refused to helping me after hour until 1 hour and 10 minutes I had to call the lockrSmith to finally have an open my car after 1 hour and 10 minutes long minute finally the guy open the car for me as soon as they open the car for me and I get in with my key fob inside of my car my car get back to normal had to pay 50 bucks out of my pocket because somebody else from AutoZone screw around my car and now I have to pay the price this place are disgrace they don't treat customer with respect and they don't stand behind his service to take care of customer especially when they do mistake they wash it up his hands this place is bad I called the district manager for this tell him what happened and what I get from him his guy with the computer Cody hi do good job just fine is your car the one with the problem I called the manager store to explain what happened if the company wish to pay you back my 50 bucks exept them the company if you don't I have to suck it up really I call it 1-800 customer service and I file complain against the store and get this worker Corey and against the district manager only I know his name is Matthew and we move on from there until this moment they refuse to pay me give me back my money in the end they give me some kind of coupons to get back to the store to buy some stuff when I told him I don't want to come back to the store anymore I don't want to chop anymore and I also I'm done with AutoZone so that's what happened to me they treat me after that I've been costumer almost 6 years I tel the customer to stay away from this place because they don't take care of the customer they only care about the company when they do mistake they don't correcting the mistake they only wash it up his hands I tell him the customer to stay away from this place from now on I go Napa or O'Reilly or someplace else and I telling the people stayed away from this place because they don't take care of the customers

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Loss:
$50
Cons:
  • Nothing bad place to do business

Preferred solution: Full refund

User's recommendation: Go someplace else but not there this place is bad they don't care about customers

2 comments
Guest

Nothing they did caused your issue. It is like working on the trunk and something goes wrong with the engine. It is just a coincidence.

inmar g
reply icon Replying to comment of Guest-2248740

Coincidence really that's how you guys treat customer no wondering why so many people they satisfied with the service of the store right here in owatonna AutoZone they making mistake and they make you pay for that mistake that's bad

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Richard S Pvh

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Verified Reviewer
| map-marker Harrison, Ohio

Wrongfully fired

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I was a hub driver at 4880 airway rd store #0754. I was having problems when delivering parts to store#0732.

I was being made to carry car batteries and cases of oil and heavy totes without access to a cart. I complained to my manager Mary in the hub for at least 2 months. She never did anything about it and even made remarks that I needed to get laid which I found insulting. Ian the general manager of store #0754 asked me to do a code of conduct thing on computer.

Thats when I told him Im thinking about putting in my 2 weeks. I explained to him why and he said nobody said anything to him and let him try to fix it. He asked the next day if anything changed and I said no still no cart. When i delivered to that store the district manager was there he said how are u?

I said good but would be better if you had a cart for me. I was fired in the middle of my shift the next day by Ian. He came up to me and said he was accepting my 2 weeks today and told me to leave. I never put my 2 weeks in and even if I did thats wrong and very messed up.

He said since I wasn't happy I should just leave. He also tried to say somebody said I was cussing on sales floor and thats not true.

Im only on the floor long enough to push cart out the door and to my van and never talk to anybody. He also said I got into it with district manager and once again all I said was I would be better if they had a cart for me to use, it is company policy to have a cart for me.

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Anonymous
map-marker Minneapolis, Minnesota

A customer complaint about the service

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Today Friday 9:of September of this year 2022 I go to the AutoZone right here in owatonna around 4:45 p.m. and I asking one of the people over there to do a battery test for my car a guy with the name Cody he do the test on my car and when he done with the test with my car my car got locked up the the door of my car is still ruining and I can't get in because the car my car was locked is what no way in when I asking Cody hey what you do with the computer with my car because you are the only one doing working with my car with a computer now my car is lock I like to get in man what's going on and he said no it's not my fault it's going to be your my car whas and running for 35 minutes and I try to get in and I was frustrated that was really upset about the situation because I know that wasn't me that was the other guy with the computer he do something wrong with the computer on my car and then after almost 40 minutes I had to call the locker smith from this company have open the car for me that service cost me 50 bucks out of my pocket because one of the guy from AutoZone the one that do the test on my car he don't take any responsibilities and I know that wasn't him because he was the last person to miss around with my car he must be do something with the computer or with the terminals of the computer they got my car look up I watch frustrated I was really upset I asked you the guy to check it out the battery on my keyfog for maybe my battery whas low and basically what I get from him he refused to do it when did that happen I decided to go across the street and go O'Reilly check which they did it I coming back on the street to AutoZone in the parking lot once again try to open it on my car and it's not working it's not doing anything don't let me in and then I ended up calling the locksmith to finally they open my car for me but it cost me 50 bucks out of my pocket that's not right I mean I don't deserve to be treated like that somebody from AutoZone right here nowatona the guy the one doing my test for my battery he must be do something wrong after done with the test I got stuck with my car looking for 35 minutes that I can get in I mean I don't appreciate to be treated like that I've been customer for long with the AutoZone and now I *** with them because they serve it that I get from them they made a mistake they don't recognize it and they basically wash it up their hands that was something wrong with your car we don't have nothing to do with them my car was perfect before that I go over there to perform the battery test and I got lock up because this guy do something wrong with the computer on my car that is not the right way to treat customers for that reason I call 1-800 number to the customer service of AutoZone in a filed complaint against AutoZone for his service or mistake that they do with my car the name of the guy they do the test is Cody there's all I know his name is Corey about this situation who is going to pay you know my 50 bucks that I spent with the locksmith to get my car open today I'm upset about it waiting for an answer for somebody to come forward and do something about it

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User's recommendation: Don't go to this place they don't take care of customers when they do mistake they never take responsibility

Anonymous
map-marker Cupertino, California

Quiero hacer una devolucion y no tengo la factual

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Fue un pésimo servicio falto mucho conocimiento de lo que es servicio al cliente. Afortunadamente se resolvio. Pero fue de Mal gusto el trato .
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User's recommendation: Antes habria que corregir en casa lo que haya que corregir.