Kimberly Ojl
map-marker Virginia Beach, Virginia

Unhappy Customer

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I purchased a new motor from the store manager (Ray). I decided I didn’t want to have it installed in my van. I notified Autozone was told to bring it back to the store. I brought it back original package(Untouched). The manager informed me twice we will gather your money back within a week.... not true and they had the motor I purchasers ‘CASH’ for back in their store about one week and a half. Informed again we have your cash money back to you... give us about another week... NOT. Then was informed by the so called District Manager I have submitted this to our regional office and they will cut and express you a check. Ok it was at the UPS office on Sat but could not pick it up until Monday.... ok so Picked up my check... which take it 2lies... hard to contact District Manager ‘Kyle’ so this check is drowned off of Tennessee Bank...another inconvenient. Go around the world for 2 days end up at a check cashing store... it cost me $196. Of my cash money I paid for this motor to cash my check.... or wait 7-19 more days for it to pass through a bank. Then at the check cashing store 3 hours... cause they informed the person there contact maker of check before cashing... had to wait to contact ‘Kyle’ which finally happened to receive partial of my money back. So he informed me it’s my problem cashing this check not his. Was it my problem when I gave you cash at Autozone???? So much inconvenience just to get my cash money back.... called the Regional Office ... no response... ‘Kyle ‘ is not willing to refund me my $196. Of having to cash that check... very unorganized store.... rude people... very dissatisfied with their customer service and if I’m not reimbursed for my check cashing fee... I intend to notify the media.... whatever ever it takes because they really treat customers wrong... but ready to take someone cash and make a sale!!
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1 comment
Guest

i can't believe that you would expect cash back on such a large purchase and expect autozone to just whip out the cash back. everyone knows that such a purchase would need to be verified in order to refund.

if you handle the situation correctly you would have had a bank account to deposit or cash the check. you see even the check cashing place had a problem giving you the money back in cash. autozone should start charging a cash back fee because the headache they have to deal with.

just because you use cash autozone don't like you more. in face all places hate using cash and is better to keep plastic in your wallet.

Dale N Frv
map-marker Ardmore, Oklahoma

Upset (pissed ) custimer

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I am pissed. I got an email on my rebate submission that asked about my address. You had it all wrong. That is no what I am pissed about.. It is impossible to get a call to a live human. Your email response was a joke. Like so may retail outlets, you have made it impossible to place a call to get a simple problem resolved. In the past I have stopped buying products from companies that make it difficult to get customer service. The problem is that most companies are like that today. I would appreciate a call from some that can help me with this simple issue. Dale Newell 206-498-**** More details, more details, more details more details more details more details
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Cons:
  • Upper manangement
Reason of review:
Rebate problem

Preferred solution: Call me PLEASE so I can give you my correct address.

1 comment
Guest

if you were to call autozone right now about a rebate and had all the information perfectly correct and it was an authorized rebate there would be no problems at all

Anonymous

Ex-employed

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I used to work there for 2 years in two different stores, mostly my co-workers don’t care about the customer they are rude to customer no matter what, only to their own friends give the extra mile and if you order a part they will never call you to pick it up ( of course its not their car that is broken ) it’s a shame to have these types of employees working with customers. Plus all the working hours is for the gray shirt employee the red shirt are only to cover any hole left. Definitely I HATE AUTO ZONE, can’t wait to see they disappear out of business

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2 comments
Guest

Too bad you didn't grow this conscious 2 years ago my weak minded friend. If it was so terrible to the public, you're pathetic for staying there. Tell us about it, why were you let go?

Guest

this may affect the way people see autozone! mainly customers thinking autozone should appease everytime a customer is rude regardless.

this isn't so, employees are very human and if customers treated them as themselves they would believe employees are capable of this as well. love thy neighbor as thyself this is the very reason this happens because customers treat autozone badly and expect that they should provide outstanding performance when they get insulted and lied to.

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Vilma Mtv
map-marker Atascocita, Texas

David the manager!

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David so call the manager from AutoZone on 1960 and West Lake Houston Parkway,is the rudest person I ever met. As a woman going in there buying some filters he should know all his cars his part since he works at AutoZone. he's asking me questions that I'm there for help not for me to help him.
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1 comment
Guest

it always sucks when the manager wants to know the make, model, year and options of your car. it's like, "hey, are you trying to get me to date you, or something"?

just give me a bunch of random parts from the shelves and floor, and let me come back later, to complain about why they don't fit. maybe next time you should ask your husband to go get the parts for you, and stop sweating david, for simply doing his job.

Ty T Hez
map-marker Houston, Texas

Sold me the wrong spark plugs

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I went to the Autozone off Bissonet and Fondren in Houston,Tx on June 24,2018. Freddie the store manager sold me the wrong spark plugs and told me to gap them at .045 instead of .035 , even wrote it on the box.

Freddie sold me the AC Delco Rapid fire Platinum spark plugs instead of the regular AC Delco spark plugs. The Rapid fire Platinum plugs don't interact with the older engines well at all and within a week of installing the new spark plugs they burned out and ended up damaging the motor. I have spoken with Freddie and Jimmy the district manager several times about this matter. I have spent a lot of money replacing the motor and other expenses due to the fact that if it weren't for being sold the wrong spark plugs the motor would never have been damaged.

It's been over two months and still getting the run-around about them taking responsibility for their manager's mistake and reimbursing all the money I'm out of pocket as a result. I just want to make others aware so they are not put through the stress, aggravation, inconvenience and unnecessary expenses that I've endured. I have even had a mechanic state that those spark plugs are made for the newer engines and that the manager should have known better than to sell the incorrect spark plugs.

Every since I filed a complaint with AutoZone's corporate office, I have been treated rudely, like a criminal and like I'm the one who did something wrong. I strongly recommend Autozone get their act together or they will be out of business because people are getting tired of the poor customer service

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6 comments
Guest

this isn't so! if the replacement was crossed over and they said the spark plug would work it wouldn't cause any damage unless the valve hit the piston and im sure this motor wasn't an interference motor. so maybe you had something else wrong with the vehicle and spark plug gap and plug wasn't the issue at all.

Guest

Assuming you gave the correct vehicle information, Freddie provided you with the correct plugs. Parts are looked up via an electronic catalog and results are provided based of the vehicle info entered.

If you are complaining of mechanical damage to your engine, then how are you going to relate that damage to a wrong plug. About the only situation I see there is where mechanical contact occurred where there was NO CLEARANCE between the plug tip and the top of the piston. If this happened, then the employee at the store may have entered your data incorrectly. Even then, if there was a physical difference between the plugs, you should've been smart enough to SEE that.

Otherwise, a chosen plug may not be fully optimized for your vehicle, but it is available because of customer preference. Most of the time, there are many choices and only one will provide the best and optimal spark for total combustion. If you vehicle is a GM vehicle, then you should have chosen an AC Delco plug for your application...

anything else such as NGK would work, but the engine would not run optimally. The other branded plugs will work just the same, just not as well.

Guest
reply icon Replying to comment of Guest-1563871

Obviously you work for Autozone and trying to shift the blame. I am done with you people from Autozone and your sorry *** attitude

Guest
reply icon Replying to comment of Guest-1563928

Giving you insight into the automotive industry doesn't qualify someone as a specific auto store employee. Not knowing these things isnt necessarily your fault, however failing to learn when its laid out on a silver platter is your fault. Goodluck

Guest

Unhappily, all you are entitled to is replacement spark plugs. Incidental damages caused by misapplication of most products are generally denied.

Because : your plugs failed, engine damage, (next:) car fire, personal injuries, late to work, fired, broke, bankrupt, insane, suicidal ... about 5 million in damages for $15 worth of product ...

Guest
reply icon Replying to comment of Guest-1549701

Just irritated with how I was treated and talked down to like he was so much more superior than me and didn't appreciate him making the comment that I was dumb when it comes to cars and what really irritated me was calling me a liar

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Anonymous
map-marker Indianapolis, Indiana

Worst customer service

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Employees clearly didn’t want to be working. Installed the wrong battery in the car, knocked battery covers off and said oh well. The wrong battery sat in the car so that the bar that holds the hood up was sitting ON A BATTERY TERMINAL. They said it would probably be fine. All they were trying to do was get us out of there so they could go back to not working.
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Reason of review:
Bad quality
Ted K Ioa
map-marker University Place, Washington

Terrible customer service

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I stopped in yesterday to ask about seeing if they could do a diagnostics for an ABS light that came on my wife's car. The gentleman said it couldn't be done but he said let's give it a try to see. We went out and couldn't find the connection to hook it up. He told me if I could find the connection wire we could at least try. Last night it took a while but I found online where the connection was. I took today off and went back to AutoZone. The person that had helped me was outside helping a woman with her car (kudos to him). I went inside where only one other customer was in the store. An employee told a young employee to help me. I asked about the abs and told my story. The kid said "we don't check ABS" I again said yesterday you guys would at least check (you know the above and beyond customer service). He just repeated they don't do it. The first employee who sent the kid to me and is about my age 40-50 then intervenes saying they won't check. I'm getting mad now how hard is it to just check the diagnostics. By this time all the employees are at the front of the store looking like deer in headlights. This first employee who I assume is the boss tells me he came into the story not in the beginning even though he was never 10 feet away from the kid when today's conversation started. He then tries to pass the buck and said he wasn't there yesterday. By then I'm pretty mad and using the F word a lot. I had to take a vacation day going off what an employee information that they could at least check. The employees on day two did nothing to give AutoZone a good name. I will bad mouth them till the day I die and not go back.
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Reason of review:
Poor customer service
4 comments
Guest

im sure you are right but they should have checked i would have thought. the check engine light is different then the abs and brake indicator on the dash. just a mistake and can't imagine strangling autozone about that.

Guest

$5000 machine that checks ABS lights. No retail establishment would recoup that cost to have one just laying around.

Guest

OMG, really? The tools provided to the employees to check diagnostic codes are only for engine management.

ABS generally has it's own computer to handle that category. While there are interface devices to the connector under your dash for both ABS and engine management, if the tool is designed to only pull "engine" related codes, then a hook up to your system is senseless and a waste of time. Your anger is very unrelenting and should be directed to a "maintenance" shop, not a retail store, that can provide the type of info you are looking for.

As an option, you could lease the OBDII tool from the loaner tool program for around $200 and get all your money back upon return. And don't expect the employees to spend extra effort to get this and go outside to perform your request, as that would defeat the purpose of the loaner tool program.

Guest

Depending on the scanner type they have it might not check ABS. If you want it done right go to a mechanic.

But since you want it done free then you get want you pay for. Since you already took the day off you should of went to garage or spend the money on a scanner instead of looking for freebies.

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Anonymous
map-marker Grand Rapids, Michigan

Unfriendly, unwilling employee

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I stopped to get a belt shown in stock on the website. The belt was not in stock and the employee (female manager?) Would not make any attempt to find the equivalent belt in the new name brand they stock.
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Reason of review:
Poor customer service
Anonymous
map-marker Roseville, Michigan

Horrible desk help

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Rude staff Either don’t care or don’t want to be helpful in assisting the customers. 3rd time they’ve screwed me out of not honoring warranty on batteries Never again!
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Reason of review:
Warranty issue
carlos r Tle
map-marker Irving, Texas

DISRESPECTFULL CUSTOMER SERVICE

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I WENT TO 1704 W Irving Blvd Irving, TX 75061... AUTO ZONE....today 06/13/2018...around 5;20 pm...,...and the guy who was trying to help me ,left me alone when i was ready to pay somebody came to the store talking in spanish to him and he start to take care the spanish *** and told to the other employee in spanish you take care the black guy ....if i got over there first he have to take care me first i left the store 20 mins later than the guy who got there later than me...cause i am dark skin ,but he did not know i am spanish too.he got to be carefull with all customers not matter how they look like...

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Cons:
  • I did not like at all
Reason of review:
Poor customer service
Darron Vwg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company fraud/ Khloe theft of returns and customers money

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I bought a battery jumper for a car for $118 a Duralast 1200 it was fully charged all the way up green and when I hooked up the battery it went all the way down it was complete junk I brought it right back the guy said he put it back on my card I left a couple weeks later I realized I never went back on my card I called the bank I went back to the store and the manager said that since it was a debit card the guy should have gave me cash. Well I told him he didn't give me cash and they should text her cameras and another few weeks went by and nothing happened I called corporate I called customer service I email customer service at least 8 times they kept sending me a letter saying they're sorry they want to look into it but they sent me the same form letter every single time ask me the same questions even though I answered them every time they are a horrible customer service company employing thieves who steal Natalie from their store but from the customers themselves in the returns and the customers money that should have been returned to them. The corporation themselves or people who just want a paycheck and do nothing to actually earn it. I do reviews on several different sites and I've have to say that the AutoZone customer service and lack of knowledge by the actual store manager to rectify it really stunned me as complete complete unprofessionalism and ignorance and lack of any concern for the customer. You are better off going to Napa or any other auto parts store as this one has lost his touch and I cannot even see how they're still in business as they work much less efficiently than a state agency which would be out of business if it were a private practice. I am still waiting and this started at February 2nd today is June 3rd it is amazing how in-depth and unprofessional and it seems there's lack of skills all the way up the line from the employees in the store all the way up to customer service all the way up to the corporate Executives who sit on their *** and do nothing and shovel papers around and don't actually do any work. I still not got my money back although I was told by corporate to bring the receipt in and if they did not show a return on my credit card for them to give me the money back I went back there the manager walked around for 3 hours while I stood there and then the end and wrote it off as one loss instead he just fired because probably like even though. Your store managers protecting thieves that work for them in that company. I still have not got my money back and I will let you know as I told them I would like it back by this Wednesday or I will file criminal charges of Fraud and theft with the police department and go on every website and let everybody know not to do business with AutoZone as they are moronic and absolute no professionalism whatsoever on any level all the way up.

Do yourself a favor if you do buy anything from them keep all the receipts and even though I was on camera Commander didn't say anything about it then ask the employee employee told me they he was going in the back to photocopy my receipt I told the manager that the next day he said we don't have a photocopier I said will any shots that employee right they were standing right there why you said that to me and the guy just didn't ask manything it's like they don't want to push buttons they don't want anybody to be knowing that they are thieves and it is a disgrace it is Corporate greed and laziness at its absolute worst the worst stereo typical greedy American company who is lazy in passes the buck and no one does anything it is almost sickening and offencive. Go to Napa and go to any other parts store as who wants to do business with these liars and cheats and lazy people who don't even return phone calls and keep sending the same email back to you even though you sent them the answers they ask for it is unfathomable that the employee people that are have the intellect of a 4th grader.

Beware to not do business with AutoZone again beware do not do business with AutoZone they are lazy corrupt liars and thieves all the way at the line.

Thanks for reading and I will be posting on every other media site until this is resolved and I will let you know and keep you informed and I'm sure the only reason it will be resolved is when I start getting feedback from all these sites and letters from the police department and consumer protection and a Better Business Bureau. They should be fine a lot of money and I can't see this lasting another 10 years the way they are going downhill Full Speed without brakes.

I guess as long as they get their little profit checks and their daily paychecks weekly paychecks they're happy but they don't actually have to work cuz most of them stand outside and smoke cigarettes and only help the women when they come in and flirt with them it is the most unprofessional corporate store I've ever seen in my life hands down.

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Reason of review:
Damaged or defective
1 comment
Guest

I bet you did not use the option to pay as a debit but as a "CHARGE". If you DID punch in your PIN and exercised the debit option, then you should have gotten cash back.

Otherwise, those that choose the charge option will have the funds placed back on the card in a few days. I have a debit card and I have both options, charge or debit, and know that many consumers don't understand the implication of either method.

Ronalddraper

Liars

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The manager and its employees are liars
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Reason of review:
Poor customer service
Tim H Ihh

My last purchase at auto zone.......forever!

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Bought a blower motor part for my car. Went out to the parking lot to put it in, took about two minutes. Was not the problem. Tried to return it they then told me I could not because it was a electrical part that was installed. I had it five minutes and got penalized for trying to fix my car. Pretty *** of them. The part is still good now I am out forty five dollars. I told them it was my last purchase at Auto Zone. Just wanted to let everyone know how they treat their customers. This company is not one you would want to go to. If anyone has problems with them, please tell as many people as you can.
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Loss:
$45
Cons:
  • Return policy
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

4 comments
Guest

You are unbelievable. Why would any company sell you a test part for you to try out.

It's against the law in most states for a retail establishment to take back used merchandise and sell it as new. What this means is that because you installed the part, the part is no longer considered new... it's used. What most consumers like yourself don't understand is that when you plug in a replacement part and you have a power short in the system, that could literally damage the part that was just plugged in.

Nobody has a way of testing the part you want a refund on, regardless, even if the company took back the part, it will end up in the garbage. In your case, you are expecting the company to eat $45 for your failure to properly troubleshoot your vehicle. Just ask yourself, if you were the owner of the company and you were expected to allow your customers to test out parts and then return them if it didn't fix their problem, how long would you stay in business? If Autozone had 4000 stores and ONLY ONE customer did that each day, that would amount to a $180,000 loss per day or $6.5 million over the course of the year.

You should be ashamed of yourself for even considering to ask for a refund. You should take your troubles to a certified mechanic and let them do their job, and that would likely save you some money over the long haul.

Guest

It's your job as a consumer to inquire about the return policy as EVERYONE has them posted somewhere. Many parts have different return or warranty requirements.

When was the last time you shopped anywhere and they told you the policy on returns or warranties? NO where, that's right.

Guest

That is the policy at most all autoparts stores for electrical items. They don't sell parts for you to "test" you problems to see if it works or not. I do not see an issue here policy is policy and a good mechanic would of tested the circuit before putting parts in.

Guest
reply icon Replying to comment of Guest-1491881

you may be right on the policy , but I have had other issues with them. They tell you if you buy a battery from them they will install it for free.

If it is in your trunk like mine is they will not. How can you possibly know all the stores policies unless they tell you when you purchase an item.

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Travis C Huh

Did not ship product as advertised

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Autozone did not ship this product as they had advertised. When purchasing the item the delivery time was explicitly stated on the checkout screen. However, the item has yet to arrive. I tried to reach Autozone customer service. The hold times were long and the representative I eventually reached was nice but difficult to understand. I told her thank you for her help but, nothing against her, I would prefer to take my issue to a supervisor. I was forwarded to a supervisor who was confrontational and agreed that while my product had not arrived when expected there was nothing he could do about it. I explained that due to their inaccuracies I am placed at a costly inconvenience due to a car awaiting a part for repair. He also refused to offer any coupons, codes, or discounts on a future purchase in order to help compensate me for my loss. Overall, this Autozone customer service was impolite and unhelpful.
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Loss:
$50
Cons:
  • Inconsistencies within website
  • Way i was treated
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
Guest

This is pissedconsumer.com not whineyconsumer.com

CARLTON O Wcs
map-marker Homestead, Florida

***WARNING!! AUTOZONES BAD SERVICE 29920 S Dixie Hwy, Homestead, FL 33033

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***WARNING!! AUTOZONES BAD SERVICE 29920 S Dixie Hwy, Homestead, FL 33033
***WARNING!! AUTOZONES BAD SERVICE 29920 S Dixie Hwy, Homestead, FL 33033 - Image 2

I had my van CODE Scanned and began purchasing the needed parts. Upon hiring a mechanic but prior to removing the 1-2 shift solenoid from the tranny I called this store to verify that the part was in stock as shown on their website.

After a 20 min. hold I was hung up on. I then went to the store with the old part in hand and was told "WE DON'T HAVE IT AND CANNOT GET IT FOR YOU". I assured him that the website said in-stock but to no avail.

After making calls I received a half Hearted apology and attempt to explain. I explained that this will cost meSad alot more money now that I have to store my car and delay the mechanic work etc.

This fell on deaf ears to a non caring AutoZone Corporate and staff. This is a very incompetent AutoZone that does not care what happens to its customers or their automobiles.

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Loss:
$1500
Reason of review:
Poor customer service

Preferred solution: Full refund

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