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We had a shop replace the the shocks on our truck in 2015, they blew out at right about a year and a half later so we paid to have them put on again. These lasted just 6 months before we had to have them replaced again. After doing some research we found out (what we...
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2.3
I liked
  • Manager i was dealing with
#1117256
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Pioneer Parkway - Grand Prairie TX - will never buy from this chain again. Unwilling to offer any advice or assistance or even call the manager up to talk. My car was directly across the street and dead. Walked out telling them I was going to Orileys and they shrugged....
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1.0
#1117250
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I bought this battery from Gardner Kansas Auto Zone. This is a very unfriendly store and their people are not very well trained. They have a hard time with the cash register and finding the right codes. I bought a battery for an ATV type machine and it lasted 6 months....
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Anonymous
Anonymous

I thought those batteries were only warranted for 3 months.

Anonymous
stuffabove

I did work for Auto Zone. Call the District manger first. The number is on the front window of every store. If that does not work Call Corporate. That also is on the window. T...

1.0
Gardner, Kansas
I didn't like
  • Customer service
#1109428
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Autozone - 56569651001710152
Autozone - 56569651001710152
1/2

Autozone - 56569651001710152

Autozone
#1115469
Conpre unos virlos para unas llantas dilverado y la persona k me atendio me dio mal las me dida siendo k yo le di todo los datos de mi camioneta y ahora no me quieren renbolsar mi dinero
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Autozone - Should be put out of business

Autozone
#1115207
1.1
Details
Sell products from china or less dont stand behind there return claims.PLEASE BOYCOTT THEM. SIGNED MR.Z. THANK U
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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Autozone - Very Poor service

Autozone
#1088153
Went to the autozone on Hikes lane 4 clerks working, only 2 taking care of customers 10 people in line, and more coming in,waited 30 minutes, the clerk was on the phone that waited on me. Had to tell him 4 times, and still got wrong part. The same thing happened on Preston highway. This has happened on numerous occasions. I'm done (was a customer for many years)
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Autozone - Poor customer service

Autozone
#1071516
1.2
Details
They sold us a bad battery...2 weeks after getting battery we take our garage to the repair shop thinking it's the alternator....come to find out it was a bad battery and they refused to refund us our money....never use that Canton Rd Marietta Georgia store!!!!!
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I made a purchase at AutoZone # 1095 on NewBern Avenue in Raleigh NC. I decided that one of the items i purchased was less than ideal, thus I went back to the store for a return. Upon my entry, there was only one employee at the front of the store, which was Robert...
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2.5
#1109010
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Policies are set in place to support the Auto Zone employee (Death in the family) but a Store Manager supersedes any company policy stating (No policy to cover Death in family) unless (YOU) can get your shift covered. Then if you ask HR a question of WHY you will setup...
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#1107147
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Bought 2 rain x wipers. Found exact same type at Pep Boys for almost half price. Attempted to return wipers to Auto Zone and was YELLED at by salesman that their wipers were "BETTER" but would never explain how they were better. Just keep screaming over and over that...
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Anonymous
Anonymous

Glad I don't own a local grocery store!! Gee if I bought a steak and returned it to go to the local big chain store I wonder if they would even let you back in!! Sorry but ...

1.0
#1105160
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I called and ordered spark plugs the other day. The clerk said they will arrive the next day by 4:00 pm. They couldn't find the order the next day at 4:30 pm. Sorry, we can't find your order. It's rush hour with 4 clerks avail. and most of the 20 mins. in line with 10...
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1.0
I didn't like
  • Unbelievable
#1103235
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Autozone is a great company. But it's very large and because of that everyone loses. Opportunities are lost and folks get fired when your store just has a bad day. The work is not bad and often, even enjoyable. The pay where I started was very good so I couldn't...
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#1100582
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I was at Auto Zone in Cordova, TN today (9-7-17). This is store # 2298 at 584 Germantown Pkwy. The most rude guy I've ever had wait on me at any auto zone was supposedly "helping me". His name is Terrel. He was very rude, not helpful at all. Obviously no customer...
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Anonymous
Anonymous

Agreed with the first response. I too work in retail and sometimes the dregs of society comes in looking for trouble and they expect to be treated with kid gloves. As a one ...

Anonymous
Anonymous

Its a 2 way street, maybe he treats the customers the way they treat him--white or black. Retail is a frustrating job!!

1.5
#1097764
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On August 3rd 2017 AutoZone Inwood Wva store#6416 sold me the wrong spark plugs which ruined my cylinder heads and cracked my #5 piston. After speaking with several AutoZone employees,manager,district manager, Corporate office in Memphis Tennessee several times I...
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Anonymous
Anonymous

Would not cover damages!!!!!!!

#1097605
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