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In Conway Ar to pick up grandson. Battery (not AutoZone) died. Jump started, went to AutoZone. Bought battery 65-VL and paid $115.00. Battery died this past week of November 5. Had it checked, could not be revived. The gentleman told me that it was the cheapest battery...
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I didn't like
  • Apparent mistake or whatever
  • Skip
#1131987
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I just had a similar experience. I bought a Duralst Gold Battery in November 2013. It failed in Jan of 2016. Since it had only been 2 years and 2 months I was given a new "Free" replacement. Today November 12, 2017 this battery failed (1 Year 2 Months). I was informed...
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1.1
I didn't like
  • Warranty policies
  • Exchange or replace bad parts policies
#1130258
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Yesterday we were trying to get a part for our truck and they gave us the wrong one. They argued and argued with us that it was the right part when we KNEW it wasn't. So we gave them the benefit of the doubt and sure enough it didn't fit! So we tried to take it back...
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1.1
#1119908
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Autozone - Over the past few months the Claremont store has become a to

Autozone
#1129711
1.0
Details
Employees can't figure out how to utilize rewards points. I bought a rear wiper for my wife's car based off of the part number the employee gave me which was different that what the wiper book said. I was instructed not to trust the book. Then on top of it couldn't use the 20 dollars in points I had. Store is filthy and employees need deodorant.... Such a sewer now.
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Autozone - They will not sell us your product

Autozone
#1123301
5.0
Details
They refuse to sell us your product
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Autozone - Under staffed

Autozone
#1122773
1.3
Details
Waited at the register for nearly 10 min with no help at all for a can of fix a flat. Finally left after a rep told me in a rude manor that they were busy with customers and went to OReillys and was in and out in min.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Staff
Turnaround Time
Value for money
Website

Autozone - Biased company

Autozone
#1122114
2.3
Details
I just quit autozone becuase after transferring stores becuase of discriminatory behavior the made the guy i transferred away from my store manager. He then began the same bs he had done to me before.
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We had a shop replace the the shocks on our truck in 2015, they blew out at right about a year and a half later so we paid to have them put on again. These lasted just 6 months before we had to have them replaced again. After doing some research we found out (what we...
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2.3
I liked
  • Manager i was dealing with
#1117256
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Pioneer Parkway - Grand Prairie TX - will never buy from this chain again. Unwilling to offer any advice or assistance or even call the manager up to talk. My car was directly across the street and dead. Walked out telling them I was going to Orileys and they shrugged....
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1.0
#1117250
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I bought this battery from Gardner Kansas Auto Zone. This is a very unfriendly store and their people are not very well trained. They have a hard time with the cash register and finding the right codes. I bought a battery for an ATV type machine and it lasted 6 months....
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Anonymous
Anonymous

AutoZone is such a joke, upper management treat there employees with no respect

Anonymous
Anonymous

I thought those batteries were only warranted for 3 months.

1.0
Gardner, Kansas
I didn't like
  • Customer service
#1109428
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I made a purchase at AutoZone # 1095 on NewBern Avenue in Raleigh NC. I decided that one of the items i purchased was less than ideal, thus I went back to the store for a return. Upon my entry, there was only one employee at the front of the store, which was Robert...
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2.5
#1109010
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Policies are set in place to support the Auto Zone employee (Death in the family) but a Store Manager supersedes any company policy stating (No policy to cover Death in family) unless (YOU) can get your shift covered. Then if you ask HR a question of WHY you will setup...
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#1107147
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Bought 2 rain x wipers. Found exact same type at Pep Boys for almost half price. Attempted to return wipers to Auto Zone and was YELLED at by salesman that their wipers were "BETTER" but would never explain how they were better. Just keep screaming over and over that...
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Anonymous
Anonymous

Glad I don't own a local grocery store!! Gee if I bought a steak and returned it to go to the local big chain store I wonder if they would even let you back in!! Sorry but ...

1.0
#1105160
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I called and ordered spark plugs the other day. The clerk said they will arrive the next day by 4:00 pm. They couldn't find the order the next day at 4:30 pm. Sorry, we can't find your order. It's rush hour with 4 clerks avail. and most of the 20 mins. in line with 10...
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1.0
I didn't like
  • Unbelievable
#1103235
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