AutoZone *** employee tells all

187 of 211 Autozone Reviews
Feb 02, 2011
review #219539

I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays a float because of the employees that want to keep their jobs for a OK income.

After 5 years I have only made a total of $1.43 cents in raizes. They tell you the maximum raize per year is $0.25. Really a whole quater? Wow... and the company is a Fortue 500 Company right? I wonder who gets all of that money.

Now I enjoy helping customers, comming to work, and making sure the store looks good. What I do not like is that I am FORCED to sell ADDON items known as WITT-JR (What It Takes to do the Job Right). These items are Brake Grease, Bulb Grease, Radiator Hose Grease, Anti-Seize, Spark Plug Boot Grease, and Gasket Sealer in small packets that sell around $1.29 EACH in this area. This is a TOTAL ABSOLUTE RIP OFF! And we are given daily goals to hit... when we do not hit these goals we can be written up. Now in my store the store manager is going to start giving out more hours to the people that sell more WITT-JR and taking away hours to the people who do not.

Tell me this... would you rather have me remind you to properly gap your spark plugs or sell you anti-seize? Because they want us to focus on the anti-seize and not on our customers interest.

Now so you can see we are already trying to sell you add-on items... not that big of deal. Until I have to try and sell you our CHECK OUT CHALLANGE. So in July I get to tell you how much better STP is and in August I get to tell you how much better Lucas is. So what am I supposed to focus on, WITT-JR?, Checkout Challange?, or the customer? Oh thats right... whatever makes the company more money right?

Now that im trying to sell you two items I now have to get you to sign up for our Customer Loyality Program. Which takes down all of your personal information and adds it to our giant database. Not that big of a deal we do not send our junk mail.... yet! So now I am trying to sell you $1.29 addon items, ~$5.00 checkout challanges, get you to sign up for a plastic card, and im supposed to be there to help the customer? Yeah right.

Now we also have to try and sell you Air Filters EVERYTIME a customer buys an oil change. So there is something else I have to try and push.

Everyday we have to call our DM (District Manger) at 11:30, 2:30, and 5:30 to tell him how many addon items we have sold in each catagory. When he listens to his voicemails and hears we do not have enough we get called on the phone and bitched out. Because were not "asking properly"... you know what *** YOU you over paid *** in a paid company vehicle. The only reason you got your job is because you just kissed *** and that is all you still do.

Now let me tell you all about our parts. Our Valuecraft line (no matter the part) is absolutly JUNK. It is not worth the box they put the part in. ANY part you have to add fluid too (master cylinder, wheel cylinder, clutch, power steering pump, steering rack and pinion) are all garbage. You will end up putting these "remanufactured" parts on your car and you have a 50-50 chance it will leak out of the box. Do not waste your money and buy your parts from someone else. However I can tell you Advanced Auto and Orileys (spelling?) is in the same boat we are here. Even though you might have to spend a little more money buy your parts from Napa or CarQuest... much better quality.

Lastly, the training you get at the company is disgraseful. They have some computer "training classes" for you to do but it is 100% up to the store to train you. They will say that is it hands on training but it is impossable to do because the company never gives you enough hours to run the stores properly. Example, 226 hours is given for an averge week in the winter( 1x 50hr , 4x 40hr , + many part-time people)... one can easily see... this gives me 16 TOTAL hours to give to ~4 people. I understand their part-time but give me a break. If you (AutoZone) wants employee retention then suck it up and take care of your employees and maybe you would have a 1 employee loss a month out of the 7 stores around me.

One additional note to all of the completly slow customers who make helping other customers a chore. Come in known what the *** car is you need something for. I do not drive your vehicle nor do I want to go figure it out for you. If you need help identifing a part, fine, but give me a break. And if you cannot even say one word in English go home and figure that *** out. I speak some Spanish... good enough to figure out the part your looking for... but I am not going to even try to help you if you cannot meet me in the middle. Same goes our to all you other non-English speaking people. I can only ask you the same qustion 2 or 3 times before I get pissed. I wouldn't go to Germany or Bosnia and expect them to understand English... I would try to learn some of the language before I went there. But maybe thats why your here. You were too *** to make it over there so you figured here would be different. Your still a dumb *** here and now you at least look like it.

I am just a tired of all the BS. I want to be treated like an asset and not walked on because I am ASE Certified and good worker. I know what the customers want and that is why I have so many customers come to AutoZone specifically for my help! You want me to push this *** down their throat when to me that screams "I don't care what you want just spend some money!). That is not customer service and the only people it makes happy is the customers that don't have a clue their being *** on. The intelligent ones only shop at AutoZone when they have to and they will usually tell you when your there.

And AutoZone is the oposite of a "Green" company... we throw away TONS of paper every day just because their 4000+ stores are about 8 years behind.

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Anonymous

Jul 27

I quit this company after 3 months. Had to be a "gopher, mechanic, installer, janitor, customer service, seller". The Gen Mgr always was always harassing me when I didn't deserve to be treated like garbage. I never missed a day' work, always came in when someone called off, & that never pleased him. Good riddance to a company who can't see a "gem" if they tried. Also, shrinkbusters is a joke who never helped me resolve any problems. Another money hungry tightwad company. I wonder NOW if the CEO will read my post. Probably not, on his yacht somewhere.

0 0 Reply
neededajob

Jul 24

The best thing to be said about AZ is that it's a place to stop on your way to some place better. Don't confuse that with a compliment of any sort. And it's air-conditioned.
They should have kept the raise. What a slap in the face.
And what's up with all the POG changes?! The '01 Taurus ball joint sells better one slot left? FU, marketing retards. Turtle Wax sells better if the POG is flipped 180? That's nuttin' but busy work we don't have time for. Even customers are upset because you moved the stuff that they knew the location of. Marketing retards.
By the way. most of the other complaints are valid. Take the job if you need a check and keep looking, unless you can do the corporate creep *** and are comfortable with butt-snorkeling.
For props: I have seen a RM letter saying we are not to say "no" to a customer. Satisfy them. "Do not think you must protect AZ from the customer". Cool. At my store, we make people happy, but observe the 15-minute rule at the curb.
Sorry to end on a ***, but I have also seen a DM text suggesting threatening employees jobs if they don't get their witt, or air filter or COC up. Where I work, customers often are pulling car parts money out of an envelope marked "RENT". MFs.

0 0 Reply
Chris

Jul 21 Pawtucket, Rhode Island

I work at an AutoZone as well. Your DM must be a tightass. The air filter with oil change comes with a discount, which is why we offer it at the same time. And the checkout challenge? That's just a single item of many that happen to be on sale, we just have to ask them if they're interested in buying it. As for the grease packets and such? I have never once heard a customer complain about having to pay $1.29 for a pack of it. Every auto parts store every where sells the little packets at the registers like that. You're also complaining about the customers, when it's basically our job to put them on the right track, regardless of how much info they know about their vehicle. Yes, it can be frustrating when people don't know what transmission they have or if their engine is DOHC or SOHC, but it's part of the job to help them figure that out and get them the correct item.
Sounds like you just had a bad day. Suck it up, ya pansy.

0 0 Reply
Anonymous

Jul 04

Go find a different job. Company needs to grow sales and profits. If you are not on board with that move on. I'm sure the grass is greener on the other side.

0 0 Reply
Unhappy autozoner

Jul 14 Harrisburg, Pennsylvania

You must not be an autozoner. "The company needs to grow profits"? Yes by constantly threating employees with termination because u didn't force the guy who just spent $300 on parts to buy the $1.39 grease packet.

0 0 Reply
Anonymous

Jun 28

I have worked for autozone for the past 15 years as a commercial sales manager and make 24.00 an hour plus bonus most of my raises have been 1.00 to 2.00 not .25. When most of my friends have been out of work the past few years I have had a stable job with good pay. My customers are very happy with our parts and we are consistently up double digits. When I started our stock was 90 cents a share now it's over 500.00 they must be doing something right.

2 1 Reply
Anonymous

Jun 28

We'll as for Napa and Carquest being better. 90% of the parts are from the same manufacture Napa gold, Duralast and Valuecraft are brand names not the people who make them. I sell to both and they both use MPA and Remy for their rotating electrical and Moog for their suspension. Autozone does get a better price because the buy hundreds of thousands of starters and alternators at a time

0 0 Reply
BigDaddy

Jun 28

my head light bulbs used to burn out like every 6 months until I used bulb grease on the connectors, now the last set ive put in there have lasted almost 2 years now. I always put anti seize on my hub bolts so that I never have an issue changing a tire. Other than that I agree with you, but every company ive ever worked for is all about sells sells sells. This is America where CEOs, Politicians, and serial killers have 1 thing in common, they are all sociopaths...

2 0 Reply
APMechanic

Jun 17 Seattle, Washington

I get it. Grammar aside, I think this a fairly common reaction to the "nickle and dime" approach to increasing revenue. I shop at my local autozone regularly and know who to go to for competency. I know it's up to me to know what I need. I'm a professional mechanic, I think I can handle it. They also their audience and dispense with the add-on pitch most times. enough that I never saw it as anything more than being helpful. It does irritate me that they might be in hot water with their DM because I'm bright enough not to pay $1.50 for a one-time use pack of something I already stock in my shop. Just another example of disconnected, greedy, unrealistic leadership that demands revenue and customer service excellence while crapping on their internal customers. It never succeeds for long, but I'm sure they will all get big bonuses for failing.

0 0 Reply
AZ employee

Jun 11

What is "disgraseful" is that this person ever made it into management. Wow.

2 1 Reply
Anonymous

Jun 06

Maybe your problem is the fact that you're looking for a "raize" instead of a raise.

2 1 Reply
Jim

Jun 06

I've never had an issue with Autozone and I shop there ALOT! Everyone is always helpful and friendly. If you don't like where you work then move on to a different place where you will be happy.

2 2 Reply
Anonymous

Jun 06

If u weren't such a fagit n cry baby maybe they would pay u more. If not get a man's job n leave that for high school kids n old ppl.

0 3 Reply
Anonymous

May 30

I SYMPATHIZE WITH YOU. I WILL KEEP YOU IN MY PRAYERS. JUST TRUST IN THE LORD. HE KNOW WHAT THE FINAL DESTINY FOR ALL OF US. I WILL TAKE MY BUSINESS ELSEWHERE. GIG, ALL THE TIME.

0 4 Reply
Glad2BAnEXZoner

Mar 26

I started in the stores when it was AutoShack, became a parts sales manager, & finally moved to a position at the corporate office in downtown memphis. This is the (cheap) auto parts equivalent to WalMart. When I finally quit, like everyone else, I never looked back, & STILL do not regret it. I make FIVE times what I made there, doing the same job with GOOD company. Greed does NOT make for loyal employees; They pay cheap, you get cheap service. The store employees now are unmotivated, & I can't blame them. It really says a lot about a company when they have an equally high turnover at the main office, as they do in stores. I understand people have to have a job in this bad economy; they might have to take what they can get. I doubt if any one remembers (& the story DID get burried quickly), but AutoZone got CAUGHT putting cheap aftermarket parts in name brand boxes. It would be archived in the Commercial Appeal newspaper from many years ago. I will spend my money elsewhere.

2 0 Reply
not happy

Feb 12 Sioux City, Iowa

The place blowes sell sell *** us employees some of the dumd *** dont even know what year there car is like they are going to know what fuel injector cleaner does

0 0 Reply
John

Feb 06

You are an *** u have a job and get paid stop you crying and your ***.

0 1 Reply
Mike

Jan 07

I work for az, I have been there nine months Iwhen I first started they gave me 30-35 hours a week then they cut everybodys hours I have daughter n bills out the *** that just barely get paid and after I do rent is right bsck around the corner and im broke this is too much n yhey had us work when it was -15 degrees outsiden goot mad at me when I said im not helping customers outside today n yes toothere were few that asked me mw n my manager said no yet the mgr didnt get in trouble when a customer called the gm I did however got a write up also im rarely late n when I open the mgrs are always late especially the store mgr who doesnt get any points because he doesnt clock in or out it has been times I have waited an hour for him n when I call him n say im cold because I dnt have a car so im standing in the cold waiting for him he says ill be there in a minute ten minutes later I call him n say its too cold I got on the bus n left I got two points added to my tardy total fot calling in thats bs

0 0 Reply
Anonymous

Jan 02 Dallas, Texas

Hey Dude.

When is your next KKK meeting?

Do you complain about everything or just life in general? I too work with AutoZone, and perhaps if you could figure out spell check, that would be a start.

0 0 Reply
Anonymous

Jan 16 Clovis, New Mexico

*** you and get a life loser. Autozone is a job not a career. If it is your a career your a total loser. I totally agree with Mike. I work for the zone and its the same *** in clovis new mexico. Managers never get points when they mess up. But we show up a lil late and all *** breaks loose. Plus all the managers are all thiefs. Look into that LP

0 0 Reply

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