Harry l Ais

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Verified Reviewer
| map-marker Pennsauken Township, New Jersey

Mistreated by employees

Call regional office 215 639 **** talk to Claudia she was rude and spoke to her before and she defends the behavior that they have there in pennsauken right off of crescent boulevard like I said this is not the first time I spoke to her and she saying I'm getting in in battered and I'm not I would have took a picture to show you how many people were standing that line waiting to be through with just two employees running the place
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Preferred solution: What employees and better service no one should have to wait 45 minutes to be able to get a part in that place

User's recommendation: Go somewhere where you don't have a long line every day

Kimberly G Pwx

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Verified Buyer
| map-marker Norristown, Pennsylvania

Your manager and your CEO Office for Memphis, Tennessee and Manager in Norristown Pennsylvania have not handled a situation that happened in September when my lights were broke, by manager

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I have just bought a BMW 2004, 325 CI Convertible at the end of August after my father passed away within one week I went to AutoZone to get LED lights in my car. All my lights worked a girl manager that claims she knew how to work on cars and that she would help me put these lights in not even looking up to see if these lights were taken in my car which they did not, she breaks the connectors.

She has all this bear wire, exposed and touching each other left my caps off of my highbeam lights my daylight, my nighttime lights so water start getting in there and Top Manager for Norristown Pennsylvania off of Main Street is not taken care of this issue he tells me to take my car to a shop to see whats wrong with it and they get a price which I do I take it to Bmw , they said $2000 to replace my lights. The only thing that worked on my car still wear my fog lights because I didnt allow her to touch them yet when she put the LED lights in my car they were flickering but she told me that that was normal and she could help me more after work, which I never met up with her after work and Im glad I didnt because then stuff wouldve been done off of Autozones property , I had work so I was not able to meet her, but as soon as I left AutoZone and hit one bump, my lights went out and I was just hopping on the highway forgetting that I had highbeams. I literally was driving on the highway with no lights at night And a 200* *** CI BMW convertible I work night shift and I have to still go to work. I work an hour away so I have literally been driving which is fog glaze praying that I dont get pulled over and barely be able to see the road at night, especially the few times that it snowed And has rained Im literally risking my life on top of it.

My car is a rebuilt car that needs a little bit of work and my airbag light is on which means my airbags will not deploy if I get into an accident I cant get my car to pass a come through Inspection because I have no headlights And its been since September and its now the middle of February that he tells me take it to Autozone and have them do a video and this is 23 months in between he has me waiting. He has made no attempt to even help me, he even tried to blame the situation on me. I had told him to watch the videos which Im sure he has deleted And I seen that the girl is still working there. Does he know that shes robbing him blind on top of me spending all this money that night and Autozone which I spent about $1000 on lights and car seat covers and wheel covers etc.

he asked me to send him a picture of my receipts, which luckily you could barely see the receipt because they wear out pretty fast . But you could still see that I had bought the LED lights and there was the manager that I was supposed to record what my car looks like now she has seen the other girl who was underneath of her doing my lights that night now said me even getting an apology or anything I have got an attitude from every *** worker in the store like I did something wrong Even the Top Manager is trying to blame it on me saying well they worked when you pull out of the parking lot and I said if you would watch your video, you would see that every single light of mine worked first she put my LED lights in my highbeams thinking they were my headlights that was the first thing Not really saying that theyre my highbeams not my *** headlights then she gives me an attitude and send me text saying I know how to work on cars and BMWs thank you well obviously you dont as you were trying to show off all the guys that you knew how to work on cars, you *** my car up And they have no intention of trying to help me. I was told it would cost $2000 from Bmw to fix my lights. I dont have $2000.

I literally just got evicted from my house right before I bought the car and have been going through such a hard time and then I had to deal with this *** and now theyre *** me up getting my plate to match my car because I cant get my plate to match my car until I get this inspection done so Ive been driving around with no inspection stickers Until I just figured out a week ago I get a safety inspection because they were about to tow my car out of my neighbors parking lot where I was staying temporarily they have put so much stress on me and then I called the top main office in Memphis, and they keep telling me I had to talk to him well he was above him, and he was above Memphis And Im doing text to talk and this may not make a whole Lotta sense and I know Im not putting my periods and? And all that *** in the right order but I am so fed up with this company you would think this money was coming out of his pocket I never seen somebody so *** cheap when you have a multi million or billion company I never in my life have experienced something like this and at this point I wanna sue the *** *** out of them because theyre putting my life at risk. Theyre making things *** up for me in my life. I just got my car taken every night Im risking getting pulled over cause my car so illegal.

The only thing I have is insurance because I cant get anything else until they fix my *** lights And he keeps running around and telling me different stories then he tells me were gonna have to file a claim. What do you mean? We have to file a claim eight months later he needs to be fired.

Does anybody know who I go to who is in charge because the people that you have in charge have no freaking clue what the *** theyre doing and I should not be treated like this as a customer. I spent a lot of money when I go into that store , I mean that night I spent $1000 Kim Gulotta

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Loss:
$11000

Preferred solution: I want my lights fixed

User's recommendation: Don’t let them touch your car because they will not replace anything that they break without giving you the hardest time or making you wait like a year if even that worst company ever cheapest company ever

Mablen W Zfi

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| map-marker Lebanon, Indiana

No review

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AutoZone - No review
AutoZone - No review - Image 2

Due last week I went to AutoZone to buy a battery for my car and when I was getting ready to buy it one the employee said the battery works sometimes but its a bad battery so I didnt buy it so I told him I didnt want it. So today I went into autozone and I said to one of the employees on the window it says I hat the same battery is $ 89.99 he said you didnt tell me that so he charged me $129.00 then I gave him 100.10 I went out to my car and got the 10 cent so another employee was waiting on a customer and was so rude to me and said it Hass to be a certain size and I said the same battery I just bought its the same battery thats on the window for 8999 so the guy that that was waiting for me he charged me another $138.

View full review
Loss:
$100

Preferred solution: Some of my money back

Zeddie E
map-marker Noel, Missouri

I am very mad

AutoZone - I am very mad
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AutoZone - I am very mad - Image 3
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Very poor customer service the commercial manager name Solomon is very disrespectful very rude and have no positive regards when it comes to being positive and very helpful with his commercial accounts someone with a higher authority than him needs to check into it and needs to call me as soon as possible I'm very mad I will never recommend no one to this store
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User's recommendation: I will never ever recommend no one to this store 286 as long as Solomon is working there he's rude and disrespectful and this is not the first time

Donovin S

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Manager needs to be trained better

AutoZone - Manager needs to be trained better
AutoZone - Manager needs to be trained better - Image 2

Walked into store to purchase Meguiars gold class car wash shampoo and conditioner and I was going to purchase the items with my points and pay the difference I also noticed that harbor freight had the same item For 11.99 vs you guys had it for 12.99 but the manager refused to come from the back to help the cashier and as a result of that one of your team members came from the back as I was about to pay and thats when the manager came up and said that we do price match after I was told that you guys dont and the associate with a grey shirt began to close out the register and I had my atm card already in the debit card slot when he did it and so I lost my points and had to pay for the items full price when the manager shouldve been there to coach the team member instead of being in the back I was so inconvenienced

View full review
Loss:
$27

Preferred solution: Full refund

1 comment
Guest

Next time go to Harbor Freight. People like you are exhausting when you don’t shop where the price is cheapest.

Tabatha B Lyb

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| map-marker Chambersburg, Pennsylvania

Bad Brand New Starter Won't Refund

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AutoZone - Bad Brand New Starter Won't Refund
AutoZone - Bad Brand New Starter Won't Refund - Image 2
I bought a starter for my 2004 f350 from autozone in Chambersburg, PA got home and installed it. The started turns but wont kick out. My husband went to bring it back and Autozone said it was fine and would not exchange or refund it. So we went to Advance and bought a new starter, installed it and my truck fired right up. I will not be using Autozone again. I will take my service to Advance or Napa for now on and as everyone knows a 6.0 you are constantly working on it.
View full review
Loss:
$233
Cons:
  • Poor service
  • Would not exchange or refund defective parts

Preferred solution: Full refund

User's recommendation: DON'T GO TO AUTOZONE. Go to another parts store.

Pete A Pcy

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Verified Reviewer
| map-marker Idaho Falls, Idaho

Car Battery Issues

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AutoZone - Car Battery Issues
Original review Jan 31, 2024
They sold me and installed the wrong battery and shorted out the main 140A Fuse by crossing the wires to the terminal in my van. I had to buy a more expensive battery, and they put it in the van. I started the van, and it was locked down it wouldn't go into reverse, it was just stuck. Furthermore, I had to tow my van out of there, and It cost me over 1015.00 dollars plus car rental fees for everything. I'm trying to get it resolved right now, so hopefully they will help.
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Loss:
$1015

Preferred solution: Full refund

Shawna B Rqd

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| map-marker Sacramento, California

Important about assistant manager on Northgate Blvd

AutoZone - Important about assistant manager on Northgate Blvd
AutoZone - Important about assistant manager on Northgate Blvd - Image 2
This assistant manager threaten me AutoZone on Northgate Blvd named tyler I want to report him and sue AutoZone
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Joey W Jes

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Verified Reviewer

Defective battery

AutoZone - Defective battery
I bought a battery from AutoZone and I need a replacement the store clerk told me I replaced the battery and I never did please look into this matter and get back to me...thank you for your time .
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Dwayne W Azj
map-marker Hollywood, Florida

They can't verify card charges

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AutoZone - They can't verify card charges
I used gift card, was told didnt go thru so I used another card then when got home found out it did charge on gift card so I paid twice so i returned to store and they couldnt verify that it charged on gift card , so I pulled it up online, was told there was nothing they could do.
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Michael S Hyx

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| map-marker Kankakee, Illinois

Defective heads

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Updated by user Oct 07, 2023

Not even a phone call.

Original review Sep 29, 2023
Your use of NuTech heads is horrible. Went through 4 right heads on a 5.4L. Eventually took it to a local machine shop, the said they were crap! Leaked and ate 4 Ford phasers. I ate the cost $2,100. My customer is furious. I've been doing business for 31 years, and have never heard of such a pain in the butt.
View full review
Loss:
$2100

Preferred solution: Full refund

User's recommendation: Stay away

Cole F Tll

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| map-marker New Martinsville, West Virginia

Manager makes mistakes

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AutoZone - Manager makes mistakes
AutoZone - Manager makes mistakes - Image 2
Updated by user Dec 21, 2023

I’m waiting for corporate to call me back with a solution to my money loss. They said within 24 hour I should be getting a phone call. I guess we shall see!

Original review Dec 21, 2023
The manager accidentally returned our part on his end instead of doing a warranty exchange. Every part that had been ordered has been half way broken or falling apart.

They forget to order parts so when you call to get the part they then try to quickly order it and instead of giving us a correct refund back to our account they put it on a auto one card and give us almost 30 dollars less then what we actually paid. And when you ask questions they toss their hands in the air and say there hands are tied it is the best they can do. No way. I want my parts ordered at the time Im n the store.

I want parts that are no falling apart and I want my refund to be exactly what I paid and back in my account. Not to mention I tried to return this part 3 days ago but there was no one on the store who could do a return and the manager was due to be back into work for 3 days. I dont know what else to say but might be best if they shut this store down rather than continue with this mess and get m sure corporate isnt thrilled with the way this store is being handled.

I know I am very disappointed! Hopefully I get a call back from corporate and they can fix all the mistakes that were made on their end because punishing the costumer isnt good business.
View full review
Loss:
$90
Pros:
  • Corporate number and customer service at this level is very kind
Cons:
  • Costumer is punished for employee mistake

Preferred solution: Full refund

User's recommendation: Check all parts. Keep good detailed records of all transactions because you will need it

Mark C Knn

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| map-marker Mandeni, Kwazulu-Natal

Refund problems

AutoZone - Refund problems
Bad customer service about refunded always passing the buck to someone else and that person is not calling or answering your calls and will not return your message and days go by without anyone getting in touch with you
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Loss:
$301

Preferred solution: Full refund

User's recommendation: Do not pay with cash always chose card

Cheryl B Zrx

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Verified Reviewer

Falsified warranty’s

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Supposed to get a call from manger. However never record a call. When you purchase items they dont show up with phone number so you dont get warranty has happened at multiple locations and multiple times. They scam people out of money. I have called multiple times in regards to this issues and no resolution. Go to OReillys
View full review
Loss:
$150

Preferred solution: Full refund

User's recommendation: Don’t use them

Joe N Wdp

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Wrong part. Not what i ordered

AutoZone - Wrong part. Not what i ordered
I went back to return the part and they said they couldn't credit my card because I didn't have a receipt but I picked it up the day before so they gave me a store credit I don't want I will never ship in the marlboro auto zone again the manager LEO is the one who said this to me 48 *** dollars everytime I go there the k8ds r high no one knows *** there I just want my money back u can have the card back I don't want and no one has called me on this matter it's just *** ont shop in mard
View full review
Loss:
$46
Cons:
  • Employees have no clue there l

Preferred solution: Full refund

User's recommendation: Don't shop at the auto zone in marlboro they have no clue of what they r doing

Resolved
Raven Z Bzr

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Verified Reviewer
| map-marker San Antonio, Texas

Resolved: Haven't received an item I paid for

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AutoZone - Haven't received an item I paid for
Updated by user Jan 17, 2024

Company fixed the issue and I have been provided with apology. We got the apology but not until 2 1/2 months later after going back several times in person even speaking to the area manager twice in the month of December.

Mind this happened in September!!

But it took that long to get this situation done! I appreciate you guys 100%.

Original review Nov 30, 2023
Ive purchased this item in, ordered it from a store # 6336 09/06/23, was not delivered to my house was delivered to the store. I was out of the state gone for about a month, and then it was returned, but they cannot find it, so they rewrote another receipt!!
View full review
Loss:
$88
Pros:
  • It is a good company
Cons:
  • Need to retrain

Preferred solution: Full refund

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