Home  »  Company Reviews  »  AutoZone

AutoZone

Rating:
65 complaints

AutoZone Icon

AutoZone social reviews and reports. Join community by posting your own comments or complaints.

AutoZone is an American company. It is one of the leading auto parts retailers in the United States of America. The company was founded in 1972 when the very first Auto Shack was opened in Forrest City in Arizona. In 1987, the name was changed to AutoZone. At the present time there are more than three thousands of AutoZone stores all over the country. There are several thousands of AutoZone employees. They are called AutoZoners. The company has a special Exta Miler Award for its AutoZoners to promote better customer service.

AutoZone offers an WITT-JR electronic catalog for the customer to find the parts easier and for them to keep up with warranty information.

Please try to contact AutoZone Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

AutoZone Complaints & Reviews

AutoZone Reviews

Juan rios
AutoZone - Employees lack of experience

I went to AUTO ZONE AUTO PARTS to buy a bypass hose and the guy that helped me said that auto zone don't carry that kind of hose. so, i told him if he could find me something simi...

#292597
Jan 28, 2012
9

Anonymous
AutoZone - New scam? not sure

Employee's of autoparts stores like Auto Zone steer auto repair to thier buddies. I was told I have a bad bearing and need to see "Bob Marshall" he is an expert, and will fix...

#292526
Jan 27, 2012
8

Anonymous
AutoZone - Currently work here, not worth it

I currently work at this abomination of a company. Here they don't evaluate you on on-time performance or work ethic, rather how much *** you sell. You can help the customer w...

#290475
Jan 20, 2012
70

Anonymous
AutoZone - Did not refund my money to install the same window init 2 times

I bought a window unit from auto zone and had it installed the window unit mal-function and i had to replace it again it cost me @111.oo both times i feel like auto zone should pay...

#289968
Jan 18, 2012
51

Palet2391
AutoZone sucks

I was traveling to FL from OH with my family when my van broke down in SC. I had replaced the ECM about 6 months ago on my GMC Savanna and apparently it went bad. I went into the l...

#287572
Jan 09, 2012
129

Anonymous
AutoZone Spark Plug Bait and Switch

NGK spark plugs for a Honda Accord at $9.99? When the dealer and everyone else sells them for over $20 each? If it's too good to be true, it is. The NGK plug is their BAIT AND ...

#278275
Nov 30, 2011
338

Anonymous
AutoZone - Auto Zone Sucks and would not refund or credit me for defective brake pads

Now they sell crappy brakes and don't even stand behind the warranty.DO NOT buy Auto Zone Brakes. Took mine back after my rotors were warped by them to find out I am stuc...

#277558
Nov 27, 2011
309

Anonymou...
Im an AutoZone employee PLEASE READ!

Im a red shirt at autozone and to those customers who think autozone treats you bad and rips you off, your not alone. They do it to the employees also! And you know all those ANNOY...

#276065
Nov 19, 2011
620

Ms nice ...
AutoZone - Very snotty employee when I didn't understand something.

We rented a piece of equipment and was waiting for deposit back. We were to get $100 back for renting it. She started saying 75 so I thought she meant we were only going to get $75...

#275205
Nov 15, 2011
383

ExAutoZo...
AutoZone - Wrong size valve seal with head gasket set.

I ordered a head gasket set for my 1998 S10 4x4 4.3 liter engine. The valve seals were the wrong size. I returned the valve seals told them of the problem and they ordered a set of...

#274576
Nov 12, 2011
264

TDA9108
AutoZone - Please Read

I am a red shirt at my local Autozone. Ive been reading a lot of the reviews and some of them are true. Believe me I would love to work some place else. But as a recent army vet. a...

#272735
Nov 04, 2011
423

David t...
AutoZone - scewed me big time

Three bad maf sensers in a row they hooked up their hand held computer did some thing to my copmputer took it in to a repair shop check engin light wood not come on tested trucks ...

#271826
Oct 31, 2011
358

Ycolyar2...
AutoZone - Bad customer service: 22nd Broadway, Louisville, ky 40211

A customer stands in line 20 to 30 minutes, there are employees sometimes working in the back, but they leave you standing even if there are no more than 2 or 3 customers, do not g...

#271063
Oct 27, 2011
303

Autozoner
Not all AutoZoners are like this

At Autozone they take tremendous pride in customer service. I am shocked to hear that this kind of customer service is tolerated. Please before you leave any Autozone with an unple...

#271008
Oct 27, 2011
276

Willisco
AutoZone Regional Managers Raeford, NC.

Ever been stood up by an Autozone Regional Manager? Well, I have! This a-hole called me last Friday to schedule an interview for employment for Monday @ 5pm. I'm currently unemploy...

#270395
Oct 25, 2011
331

Anonymous
AutoZone Battery Warranty Rip Off

I bought a battery from Autozone two years ago. I took the battery in just before the two year free replacement warranty ran out because it would barely hold a charge anymore. The ...

#266158
Oct 05, 2011
570

Anonymous
AutoZone - Ripped me off of a 40.00 core refund

The kissimmee autozone 222 s john young unprofessional and crooks on 9/10/2011 purchased front break calipears also returned cores at the same time they said they cretited a fourty...

#263932
Sep 24, 2011
374

PROBERTS_1
AutoZone - No refund on battery with receipt under warranty.

I bought a new battery on 09/13/2011. My battery had died, I got the car started and took it to Autozone to have it tested. They said the battery was dead but still under warranty(...

#262966
Sep 19, 2011
565

Anonymous
AutoZone Customers are the worst!

I work as a Greyshirt at Autozone.Its a lousy place to work.Most of the people who shop here are the scum of the earth!They come into the store drunk,high,or wasted on God knows wh...

#262898
Sep 19, 2011
481

Anonymous
AutoZone - Would not honor core deposit

Returned battery to recieve core deposit after paying the $ 10.00 depositi was one week past the deadline which was written in micro print.the asst. mgr. was rude and d...

#261931
Sep 14, 2011
298

Mr.brown
AutoZone - Very unprofessional employee

I went into AutoZone on 160th union tpk .Employee Ashley was very unprofessional I needed help to buy windshield wiper her phone is going off and she take it out and started...

#259187
Sep 01, 2011
396

Steves M...
AutoZone Satisfied Customer

I have read some of these posts and I can't understand all these problems. I have been a auto mechanic for 15 years its seems to me you are relying on the AutoZone to make a...

#255862
Aug 16, 2011
490

BobbyJon...
AutoZone doesn't respect Rush Shippments

I Ordered a Tow Hitch from AutoZone online. Paid and Extra $50 for Rush Order. (Rush Order = Ships in 2 days) Today has been a week since I purchased. and Still has not been Shippe...

#253322
Aug 04, 2011
483

Earthtok...
AutoZone - Won't honor battery warranty

I purchased a Duralast battery from Auto Zone and started having problems with it very quickly. The first time I encountered a problem, I called AAA. They tested the battery and ...

#251750
Jul 27, 2011
986

RWicker2...
AutoZone - Rude employee

A very rude employee I had to deal with while buying break pads. In all the years I have purchased auto parts I have never been treated that way. Rensselaer...

#251698
Jul 27, 2011
501

Kmm627
AutoZone IS WORTHLESS

I ORDERED A TRANS 1500.00 THAT TOOK TWO WEEKS TO COME IN AND WHEN IT DID IT WAS THE WRONG ONE SO THEY ORDERED ANOTHER ONE IT TOOK A WEEK TO COME IN AND WHEN IT DID IT WAS THE SAME...

#249987
Jul 19, 2011
1190

John Car...
AutoZone.com and Autozone Store in Riverhead, NY SUCK

I needed a part for my pickup quickly and looked online and found what I needed at the local Riverhead NY location. I paid online and got the confirming email. After work I went ...

#249280
Jul 15, 2011
564

Para_bel...
AutoZone parts did not fit

I purchased replacement spark plug wires for my 2002 Tahoe 4WD. The Duralast wires were too long, and my steering shaft pulls the wire when I turn. When I say pull,...

#245065
Jun 23, 2011
502

Mefromch...
AutoZone - Autozon Auto Part

I was told whenever buying battery form Autozone, for warranty purpose all I need to provide is to provide my phone number which is not true. When I bought in to the store,...

#243823
Jun 17, 2011
747

Skip B
Boo ... AutoZone

Duralast Brand sucks and my experience trying to get replacements was a very trying experience.I've bought Duralast starters, Water Pumps, Brakes and other parts fo...

#240379
May 30, 2011
625
< Prev 1 2 3Next >
Reviews 1-30 of 65

Related Information

Service Centers and Customer Services
Service centers and customer services are places which specialize in automobile maintenance, repair and sometimes modification. At the present time, these centers offer the following services: Oil Changes, Tune Ups, Exhaust, All Maintenance, Tubes & Hoses Repair & Fabrication; Cruise Control Installation & Repairs; Fuel Injection Systems & Carburetors; Cooling System Service & Repairs; Transmission Service & Clutch Replacement; Steering & Suspension; Brakes Starting & Charging Systems, Batteries; Electrical Wiring & Switches; Air Conditioning & Heating; Engines; as well as Transmission Replacement. They often have to quote prices for their customers before commencing work or after partial disassembly for inspection. In the recent time, there have been hundreds of complaints posted against the automobile service providers, since the latter do not confirm the responsibilities, obligations and promises; charge too much money and do not fix the vehicles properly.

Featured Complaints