AutoZone
AutoZone Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AutoZone has 2.1 star rating based on 685 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend AutoZone to a friend or colleague.
- Rating Distribution
Pros: Clean store, Location, Prices.
Cons: Customer service, Service, Lack of customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AutoZone has 2.1 star rating based on 685 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend AutoZone to a friend or colleague.
- Rating Distribution
Pros: Clean store, Location, Prices.
Cons: Customer service, Service, Lack of customer service.Recent recommendations regarding this business are as follows: "Go somewhere where you don't have a long line every day", "I do recommend", "Learn the abilities of the local FIX FINDER.", "Don’t use them", "I will never ever recommend no one to this store 286 as long as Solomon is working there he's rude and disrespectful and this is not the first time".
Most users ask AutoZone for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Pennsauken Township, New JerseyMistreated by employees
Preferred solution: What employees and better service no one should have to wait 45 minutes to be able to get a part in that place
User's recommendation: Go somewhere where you don't have a long line every day
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Norristown, PennsylvaniaYour manager and your CEO Office for Memphis, Tennessee and Manager in Norristown Pennsylvania have not handled a situation that happened in September when my lights were broke, by manager
I have just bought a BMW 2004, 325 CI Convertible at the end of August after my father passed away within one week I went to AutoZone to get LED lights in my car. All my lights worked a girl manager that claims she knew how to work on cars and that she would help me put these lights in not even looking up to see if these lights were taken in my car which they did not, she breaks the connectors.
She has all this bear wire, exposed and touching each other left my caps off of my highbeam lights my daylight, my nighttime lights so water start getting in there and Top Manager for Norristown Pennsylvania off of Main Street is not taken care of this issue he tells me to take my car to a shop to see whats wrong with it and they get a price which I do I take it to Bmw , they said $2000 to replace my lights. The only thing that worked on my car still wear my fog lights because I didnt allow her to touch them yet when she put the LED lights in my car they were flickering but she told me that that was normal and she could help me more after work, which I never met up with her after work and Im glad I didnt because then stuff wouldve been done off of Autozones property , I had work so I was not able to meet her, but as soon as I left AutoZone and hit one bump, my lights went out and I was just hopping on the highway forgetting that I had highbeams. I literally was driving on the highway with no lights at night And a 200* *** CI BMW convertible I work night shift and I have to still go to work. I work an hour away so I have literally been driving which is fog glaze praying that I dont get pulled over and barely be able to see the road at night, especially the few times that it snowed And has rained Im literally risking my life on top of it.
My car is a rebuilt car that needs a little bit of work and my airbag light is on which means my airbags will not deploy if I get into an accident I cant get my car to pass a come through Inspection because I have no headlights And its been since September and its now the middle of February that he tells me take it to Autozone and have them do a video and this is 23 months in between he has me waiting. He has made no attempt to even help me, he even tried to blame the situation on me. I had told him to watch the videos which Im sure he has deleted And I seen that the girl is still working there. Does he know that shes robbing him blind on top of me spending all this money that night and Autozone which I spent about $1000 on lights and car seat covers and wheel covers etc.
he asked me to send him a picture of my receipts, which luckily you could barely see the receipt because they wear out pretty fast . But you could still see that I had bought the LED lights and there was the manager that I was supposed to record what my car looks like now she has seen the other girl who was underneath of her doing my lights that night now said me even getting an apology or anything I have got an attitude from every *** worker in the store like I did something wrong Even the Top Manager is trying to blame it on me saying well they worked when you pull out of the parking lot and I said if you would watch your video, you would see that every single light of mine worked first she put my LED lights in my highbeams thinking they were my headlights that was the first thing Not really saying that theyre my highbeams not my *** headlights then she gives me an attitude and send me text saying I know how to work on cars and BMWs thank you well obviously you dont as you were trying to show off all the guys that you knew how to work on cars, you *** my car up And they have no intention of trying to help me. I was told it would cost $2000 from Bmw to fix my lights. I dont have $2000.
I literally just got evicted from my house right before I bought the car and have been going through such a hard time and then I had to deal with this *** and now theyre *** me up getting my plate to match my car because I cant get my plate to match my car until I get this inspection done so Ive been driving around with no inspection stickers Until I just figured out a week ago I get a safety inspection because they were about to tow my car out of my neighbors parking lot where I was staying temporarily they have put so much stress on me and then I called the top main office in Memphis, and they keep telling me I had to talk to him well he was above him, and he was above Memphis And Im doing text to talk and this may not make a whole Lotta sense and I know Im not putting my periods and? And all that *** in the right order but I am so fed up with this company you would think this money was coming out of his pocket I never seen somebody so *** cheap when you have a multi million or billion company I never in my life have experienced something like this and at this point I wanna sue the *** *** out of them because theyre putting my life at risk. Theyre making things *** up for me in my life. I just got my car taken every night Im risking getting pulled over cause my car so illegal.
The only thing I have is insurance because I cant get anything else until they fix my *** lights And he keeps running around and telling me different stories then he tells me were gonna have to file a claim. What do you mean? We have to file a claim eight months later he needs to be fired.
Does anybody know who I go to who is in charge because the people that you have in charge have no freaking clue what the *** theyre doing and I should not be treated like this as a customer. I spent a lot of money when I go into that store , I mean that night I spent $1000 Kim Gulotta
Preferred solution: I want my lights fixed
User's recommendation: Don’t let them touch your car because they will not replace anything that they break without giving you the hardest time or making you wait like a year if even that worst company ever cheapest company ever
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lebanon, IndianaNo review
Due last week I went to AutoZone to buy a battery for my car and when I was getting ready to buy it one the employee said the battery works sometimes but its a bad battery so I didnt buy it so I told him I didnt want it. So today I went into autozone and I said to one of the employees on the window it says I hat the same battery is $ 89.99 he said you didnt tell me that so he charged me $129.00 then I gave him 100.10 I went out to my car and got the 10 cent so another employee was waiting on a customer and was so rude to me and said it Hass to be a certain size and I said the same battery I just bought its the same battery thats on the window for 8999 so the guy that that was waiting for me he charged me another $138.
Preferred solution: Some of my money back
I am very mad
User's recommendation: I will never ever recommend no one to this store 286 as long as Solomon is working there he's rude and disrespectful and this is not the first time
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerManager needs to be trained better
Walked into store to purchase Meguiars gold class car wash shampoo and conditioner and I was going to purchase the items with my points and pay the difference I also noticed that harbor freight had the same item For 11.99 vs you guys had it for 12.99 but the manager refused to come from the back to help the cashier and as a result of that one of your team members came from the back as I was about to pay and thats when the manager came up and said that we do price match after I was told that you guys dont and the associate with a grey shirt began to close out the register and I had my atm card already in the debit card slot when he did it and so I lost my points and had to pay for the items full price when the manager shouldve been there to coach the team member instead of being in the back I was so inconvenienced
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chambersburg, PennsylvaniaBad Brand New Starter Won't Refund
- Poor service
- Would not exchange or refund defective parts
Preferred solution: Full refund
User's recommendation: DON'T GO TO AUTOZONE. Go to another parts store.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Idaho Falls, IdahoCar Battery Issues
Preferred solution: Full refund
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Verified Reviewer | Sacramento, CaliforniaImportant about assistant manager on Northgate Blvd
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Verified ReviewerDefective battery
They can't verify card charges
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kankakee, IllinoisDefective heads
Not even a phone call.
Preferred solution: Full refund
User's recommendation: Stay away
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Martinsville, West VirginiaManager makes mistakes
I’m waiting for corporate to call me back with a solution to my money loss. They said within 24 hour I should be getting a phone call. I guess we shall see!
They forget to order parts so when you call to get the part they then try to quickly order it and instead of giving us a correct refund back to our account they put it on a auto one card and give us almost 30 dollars less then what we actually paid. And when you ask questions they toss their hands in the air and say there hands are tied it is the best they can do. No way. I want my parts ordered at the time Im n the store.
I want parts that are no falling apart and I want my refund to be exactly what I paid and back in my account. Not to mention I tried to return this part 3 days ago but there was no one on the store who could do a return and the manager was due to be back into work for 3 days. I dont know what else to say but might be best if they shut this store down rather than continue with this mess and get m sure corporate isnt thrilled with the way this store is being handled.
I know I am very disappointed! Hopefully I get a call back from corporate and they can fix all the mistakes that were made on their end because punishing the costumer isnt good business.
- Corporate number and customer service at this level is very kind
- Costumer is punished for employee mistake
Preferred solution: Full refund
User's recommendation: Check all parts. Keep good detailed records of all transactions because you will need it
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mandeni, Kwazulu-NatalRefund problems
Preferred solution: Full refund
User's recommendation: Do not pay with cash always chose card
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Verified ReviewerFalsified warranty’s
Preferred solution: Full refund
User's recommendation: Don’t use them
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong part. Not what i ordered
- Employees have no clue there l
Preferred solution: Full refund
User's recommendation: Don't shop at the auto zone in marlboro they have no clue of what they r doing
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasResolved: Haven't received an item I paid for
Company fixed the issue and I have been provided with apology. We got the apology but not until 2 1/2 months later after going back several times in person even speaking to the area manager twice in the month of December.
Mind this happened in September!!
But it took that long to get this situation done! I appreciate you guys 100%.
- It is a good company
- Need to retrain
Preferred solution: Full refund
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Next time go to Harbor Freight. People like you are exhausting when you don’t shop where the price is cheapest.