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2.1 Based on 152 reviews
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  • Customers like
    • Clean store 8
    • Location 5
    • Prices 3
  • Customers don't like
    • Service 12
    • Defective parts and warranty 7
    • Warranty 6
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Went in with a bad battery ,my little sisters car , an optima battery with a two year date code , no receipt no warranty period , went to advance auto , it was not their battery but they said no receipt we can go off the date code and give you a pro rated ,new battery like forty bucks that's the way business should be done no BS warranty I will never go to Autozone again they suck !!! Go to any other auto parts store ,Walmart or get a mechanic... Read more

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First of all, your sales personnel do not have the necessary skills to effectively search for a needed part. On more than one occasion they simply say it's a dealer item. But when I check with O Reillys, they have said item in stock. On returned items when there a difference in price and the consumer is owned a cash return, they are not able to understand why money is owned back. When they finally figure it out, they literally blame the customer... Read more

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I don't know why I keep going back to these clowns for parts because they time and again continue to prove their gross incompetence and complete lack of care for their customers. I could put up with their *** before because it was always for relatively inexpensive products, but not this time. I bought a remanufactured engine through them in late 2015 and less than two weeks after it was installed, it developed trouble. It started consuming large... Read more

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  • From mobile
  • Jul 25
  • #888543

This is the 4th time this needs replacement this intensive repair where the axle has to be removed is not fun and it's costly. So discouraged because I need my vehicle for work which I will call out tomorrow for. Thank you autozone I have lost about 700 dollars because of you guys.

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AUTOZONE TOLD ME I NEEDED A NEW BATTERY ONE DAY AND THE NEXT DAY WHEN I WAS STILL HAVING ISSUES THEY TOLD ME I NEEDED A NEW ALTERNATOR. BOTH TURNED OUT TO BE NOT THE PROBLEM. THEY MADE OVER $300 OFF ME AND THATS ALL THEY CARE ABOUT. WAITING TO HEAR FROM CUSTOMER SERVICE HOW THEY ARE GOING TO FIX THIS ISSUE WITH ME SINCE MY FAMILY AND I HAVE BEEN GOING THERE FOR YEARS. THEY DO NOT KNOW WHAT THEY ARE DOING. SEEMS LIKE THEY HIRE PEOPLE OFF THE... Read more

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I bought a battery from autozone in new rochelle ny. The battery was not holding the charge. I was out of state. I went to a autozone in kentucky to see if i could exchange it for a new one. They could not find me in there system. So they could not help me. So they recommended i go to the store where i orignally bought it. So after my trip. I went to the new rochelle store to try and get a replacement. And they could not find me in the sysyem... Read more

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I attempted to help a friend exchange their under warranty duralast battery at Auto zone on woodman (45431). I spoke with the manager and explained my situation, and since the manager couldn't find a record of purchase under my friends phone number, the manager told me they can't honor the warranty. I honestly felt that since it was Saturday and they were busy, they just wanted me to leave. I don't understand why they would refuse to... Read more

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Ive had to replace 2 alternators from Autozone for my 2007 Sonata. Got smart and put the dealers alternator in the 3rd time and no problem worked perfect. Goodbye Autozone and thanks for my 244.00 monetary loss!! Also, really didnt like being lied to by service manager at AutoZone!! The 2nd alternator I took back, I was told the labor would be paid for. When I got to AutoZone, they quickly did an entire reverse on what they told me on phone.... Read more

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Shitful batteries. I purchased a Duralast battery back in Dec of 2013, had to get rescued by a friend because the battery shorted out which resulted in killing my car while I was driving. I had the battery 6 months when it did that. I received a new battery at no charge. I believe it is around 23 months old now, just recently cleaned off corrosion and checked terminals, left the car at the eye doctor after a procedure. Picked it up later and it... Read more

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  • From mobile
  • Jul 17
  • #884183

Purchased a key fob for my car cost $120 they said they would help me program it once the key fob arrived they looked at it and it look like it was from Mars no one there had a clue what to do blank stares all around was just amazing at how much those people do not know they would probably sell you oil and tell you to put it in the gas tank

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