Submit ›
or
  • Customers like
    • Clean store 7
    • Location 4
    • Prices 3
  • Customers don't like
    • Service 12
    • Defective parts and warranty 7
    • Warranty 6

i recently had my ball joints replaced. the lower passenger ball joint attaching nut failed while driving straight down the road at 45 mph causing me to blow a tire bend a control arm tear a crack into the frame and possibly bent the frame. all of this while barely missing a power pole. i took pictures of everything. they gave me a replacement ball joint and i got another one from another competitors store. upon comparison the ball joint its self is very similar but the nut is noticeably different in size and hardness(grade) compared to their... Read more

Was this review helpful? 0 0

I went to an Autozone because the battery light on car stayed lighted up even as I was driving and I suspected that this was not normal. The guys at the Autozone location suggested that I needed a new battery and proceeded to install it for me after I paid $150 in the store. I'm monitoring on the side of the car as they were doing the work, and it looks like they dropped something. I asked them, and they told me a component fell. Yet the guy said nothing after that. The battery light stayed on, but the guys at Autozone said it was nothing and... Read more

Was this review helpful? 0 0

Came in to get a check engine light read. One associate was outside visiting with friends. The only other associate was inside. When I asked for help, I was told I had to wait for the one outside to come back in. I replied that he was just talking to friends and was told that it didn't matter what he was doing, I still had to wait. I waited 30 mins then just left and went to O'Rielys. Will NEVER go back to auto zone. Nor will any of my friends or family. Read more

Was this review helpful? 0 1

To whom it may concern: I am writing this as calmly as I can right now because I am furious with the lack of respect and courtesy this company has had towards its customers. Last Monday, April 18, I took my car to a technical high school shop (EC Goodwin in New Britain, CT) to have it repaired. While they did not inform us that we had to pick up parts, we nonetheless went to your Autozone store in New Britain, CT on Washington St, spending about $520 total in parts to fix my vehicle. We returned them to the school and waited until the car was... Read more

Was this review helpful? 0 0

I bought a Duralast Gold Battery on 02/02/2016 and mailed out the rebate form for $20 gift card on 02/16/2016. On 02/29/16, I received an email from AutoZone Rebates Customer Service Team said that they were in processing with my rebate request and Please allow 4-6 weeks from receipt of your rebate. Until today 4/20/2016, I did not hear from them neither by email, mail or phone. I telephoned them for the status this afternoon. they told me that I am "UNQUALIFIED". I am totally unsatisfied with their terrible customer service. They should... Read more

Was this review helpful? 0 0

Autozone batteries are pieces of junk. Read more

Was this review helpful? 0 0

I had a bad experience with autozone. I had a minor dent repair for my honda accord done throught Oman insurance from this garage. After painting i took my car from there and i found that some of my minor parts like ash tray and cover for the boot lock had been stolen from my car incluiding some coins i put in my ash tyay. So be careful and check all the items when you are taking your vehicle from there. Read more

Was this review helpful? 0 0
  • From mobile
  • Autozone
  • Apr 11
  • #828013

They charge you sales tax on a core charge then dont reimburse the sales tax on the core when you bring the core in. They say they cant return sales tax but stores do it on returns daily Add comment

  • From mobile
  • Autozone
  • Apr 03
  • #822633

I had a he worst customer service at the AutoZone store on Johnston street Lafayette. This person is manager should have her *** dismissed for such a poor attitude. All I was trying to do was purchase a quart of oil. Disrespectful and down right ***. I have been shopping there over 30 years, but will never spend another red cent. Add comment

I SHOP AT YOUR HOOSICK ST. STORE IN TROY, NY, THIS MORNING I WENT TO BUY FUEL INJECTOR CLEANER, WENT TO CASH OUT THE WAS ON ONE OTHER CUSTOMER IN THE STORE AND HE WAS STILL SHOPPING. I STOOD THERE FOR ABOUT 5 MINUTES AND ONLY SAW ONE EMPLOYEE WHO WAITING ON THE OTHER CUSTOMER BUT DID NOT ACKNOWLEDGE ME AT ALL, AND COULD HEAR TWO OTHER EMPLOYEES TALKING IN THE BACK BEHIND THE REGISTER WHEN I ASKED THE EMPLOYEE IF SOME ONE COULD HELP ME ASK THE OTHERS AND RUDELY SAID THEY WERE ON THE PHONE WHICH WAS NOT TURE FOR I WAS STANDING LISTENING FOR SO... Read more

Was this review helpful? 1 4
Did not find what you were looking for?
 
×
You are reading about Autozone.
Filing a new complaint about
×